Arhaus – Cashback, Rebates & Rewards

Update: I reached out to the social media response team. My issue below was addressed within an hour. They listened to my concerns with the lack of timely responses and provided a few solutions to resolve my issue. I’ll gladly make another purchase from the company. Issue Below Resolved: Interacting with their care team will make you wish you had never done business with Arhaus. I have a piece from the Porto collection. I loved it and used it year round until the fabric rotted on me. I’m disappointed and can’t recommended their outdoor pieces for anyone looking to purchase this unique style, mainly due to my interaction with the care team. Purchasing additional pieces after this latest interaction seems like a waste. After 1.5 years of owning my outdoor set, the fabric started to deteriorate. It would come off on our clothes, leaving grey fabric dust all over us and eventually the fabric ripped. I was about to replace it with a local repair shop because I love the style and I hadn’t intended on buying such an expensive ‘fast fashion’ piece of furniture, but wanted to check on a warranty claim first after reading about olefin fabric durability and realizing Arhaus has a limited warranty on outdoor fabric. I emailed on 11/29 to start an inquiry, and called on 12/2 after I didn’t receive a response. I followed up twice via email on 12/9 and 12/22. During a follow up call on 12/23, I was told that animals caused the damage and it wasn’t considered a fabric defect. Then the care rep said maybe it wasn’t animals, but it was intentional damage. Fabric weakening wasn’t caused by animals, and the rips and tears occurred after the fabric started to dry rot. On the call recording of the latest interaction, you can hear me pause (a bit in disbelief) after the rep asked me if I noticed the dry rot in August, why did I wait until December to report it? While it wasn’t said with malice, the implication was disappointing that my damage was intentional. Needless to say, the team will not be moving forward with my claim. I asked for a reply to my “case” to timestamp if I even get the courtesy of a response. It's been a few hours and I don't have any response to my email thread saying my case is closed. I have several large pieces and was considering more, but the lag in care is disappointing, and I wish I had never reached out. This was a poor experience. I could have had a local repair shop re-upholster my pieces by now instead of waiting countless weeks for an unresponsive concierge department to ignore my inquiry.

Arhaus is a lovely store in Plano/ Frisco Texas area. Debra Cleare helped us with bedroom furniture, accessories and tables. She has a flare and creative abilities which we appreciated. Debra answered all our many questions and offer good advice. The Bostics

I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. This stuff happens!

Purchased two new pieces for our new apartment. They came in three weeks and the delivery guys were quick and efficient. Love the pieces and we’ll have them for a long time!

Purchased a console for my living room! Gorgeous product! Awesome ordering process! I couldn't be more pleased with this purchase!