Bruush – Cashback, Rebates & Rewards

Like every other negative review on this site, the product is very good. The customer service is very poor in terms of communication and shipping orders. I am on a subscription program for the brush heads which are supposed to ship every 6 months. Two bad experiences - the first one, the shipment delayed by 1 month because of supply issues. Second one, the shipment was supposed to be delayed 1 month because of supply chain issues but when I checked on the status the delayed shipment has been delayed an additional month because of supply issues and in both delays I was not notified. Had to find out the information myself. It's a shame too because it is a good product but I will look for another brush with a more supportive customer service.

I bought a Bruush in January and signed up for refills every 6 months. In addition, they advertised that I would receive an email as a reminder to change the brush head. I contacted them in regards to the reminder and received a convoluted response that seemed to indicated that they did not provide the service. When the 6 months was done and I had not receive the new brush heads, I contacted them and was told that they had a supply issue and that the head were not available. This is unfortunate because I really like the product, but the lack of service has driven me back to my old Oral B. I can get the brush heads as Costco. This is the case of a company that went too big too fast and that does not care about their customers. I would not be surprised to find out that they are going out of business.

Don’t buy the brush as their refill brush head has been out of order since months ago! Unless you want to buy the whole new set of brush every time you need to change your brush head then go ahead

Terrible!!!! Loves the last two brushes, but same issue as other people. I ordered a new brush on June 13. They charged me and never shipped!!! I have emailed two times, contacted to m with a message on their website form, and even left a voicemail! Also, they haven’t refilled their brush heads for the other two brushes in months. Do not buy!!!!!

Terrible experience from beginning to end. I have a Bruush toothbrush already, and the product itself is great. I went to order a new one a few weeks ago, and first off, couldn’t complete my order due to a weird error message. When I reached out to support they couldn’t resolve it either, and told me they’d get back to me after they spoke to their web developers. I tried submitting my order again a few days later and was successful. Then weeks went by without my order shipping and zero communication from Bruush regarding delays. I reached out to them to inquire about when I could expect my order to ship and they explained they’re having some sort of internal issue that’s preventing them from shipping orders. Why isn’t that being communicated or disclosed to customers? Why do I have to reach out to support to get this info? It’s been almost a month since I placed my order and I finally just cancelled. Honestly just a poor experience from beginning to end - website barely works and if you’re able to get past that issue, good luck getting your order.