EventDecorDirect – Cashback, Rebates & Rewards

Best event decor supplier out there! I have purchased from this store multiple times and their products and customer service always exceed my expectations. 100% recommended.

This company went above and beyond to make sure we can open our market on time, we were missing some parts and they overnighted the nesesary parts. I will definitely use again and refer to others.

This is where every designers should go for all their decor needs. The staff is very professional, Orders are received on a timely manner and the product are of great quality!

I’ve ordered many times in the past from this company and always had great service before. However, I made 2 large orders recently and one product was defective (my uprights came damaged) and I was sent 4 incorrect sheer panels and they came dirty!!!!! I continually called but was unable to reach anyone, due to the fact that they said they are extremely busy working with events and the recording asks you to call back. I left messages but no reply. I then emailed customer service multiple times and did not receive a reply back. I have proof of emails that I keep messaging and no one has reached out to me to respond to my orders and it’s been a month now.I didn’t want to write a bad review, but I’ve been left with no choice. So disappointing!! *** In response to the reply below, I’m not sure where my issue was resolved yesterday because I didn’t see any communication prior to writing this review; granted it’s been over a month (since May 7th) and I haven’t received any responses for my numerous emails. After reading the reply below, I checked my email and saw a D Williams sent me a message yesterday stating that they will resend replacements. Finally! Thank you! Also, I didn’t know about the chat option. Otherwise, I would have use that too instead calling and emailing. Good to know for future reference. Thank you, Mrs. Willams! Will update my review once shipment arrives and the issues are resolved!! ***Final update: My issues were resolved and I was finally sent replacements! I changed my rating from a 2 to 4. Thank you!!!

I want to say with all the available sources to order products on line many are unbendable with returns or cancelations. Our designer, for my daughter's wedding, advised us that the product we had ordered would not work in the wedding space after we had placed our order from Event Decor Direct. As it was only 48 hours after we ordered, I quickly went on line and explained the situation and also sent an email. Within days I received a full refund! Thank you for your understanding Event Decor Direct. It is nice working with a company that understands that the unexpected happens. Roxanne Kise