Nuuly – Cashback, Rebates & Rewards

Switched back to Rent the Runway. It felt like Rent the Runway's ugly sister. If you are in late teens/early 20s and in your boho Era, this might work for you, but the quality of the clothes was dismal compared to RTR. The shipping took 3-4 days(cutting into your 1 month period), and 80+% of the items I wanted were unavailable. Rent the Runway has more premiumness vs Nuuly.

I've only been using Nuuly for a couple of months, but I've have an overall pleasant experience so far. My first month, shipping was very fast (2 days) and all items were in good condition (one shirt even still had tags on it). This month it seems UPS lost my shipment, and while the rep did take a long time to respond (3+ hours in the chat), she was very fair. She immediately refunded me my payment, which allowed me to 'unlock' a new shipment immediately without being double-charged. She also added a free additional item to my next order. My main complaint is that it does seem misleading that you are paying for a month's rental but have to return items by original shipment date, essentially losing a week of wearability.

I've been using nuuly for a year have had a few issues with my nuuly boxes (I'm definitely NOT a fan of the random substitutions policy, items I want are very often sold out, and one time they did say that I didn't return a shirt that I definitely did return) but their customer service team has always been really responsive and accommodating. They refunded me for the item I ensured them I had returned, they always offer a free bonus item on my next box when I get a random substitution, and the shipping is really quick. Overall I think they have a good product and a good team, but could use some more inventory of popular items and maybe some more quality control. I plan on continuing to use!

Been using Nuuly for 6 months and LOVE it. Customer service is kind and responsive. Clothing selection is varied and always growing. They might be out of the thing you want to order that month but there are 20+ more things on your list! 100% recommend.

Love my monthly nuuly. It doesn’t matter that I have no where to go. Makes me feel cute and on trend with out spending a ton