Online Fabric Store – Cashback, Rebates & Rewards

Ordered something and it was back ordered. It came back in stock and they told me it would ship out that day, but didn't. Called second time and was supposed to ship out that day. Customer service very pleasant and tried to be helpful. It did ship out day after and received it today. I revised my review to reflect this.

I ordered drapery fabric and lining material- both appeared to be available. They [eventually] emailed me to say that both fabrics were backordered- in separate emails up to 11 days after I had placed the order. When I cancelled the entire order- they immediately shipped the lining only and charged me $12 for shipping. They clearly have no idea of their inventory, which made ordering from them frustrating and inefficient- not what I want from an online store. I had a similar experience with them once before. Never again.

I shopped a few years ago from this online fabric store and had no problems. Fabrics came as described and shipping to Australia was reasonable. I tried to place an order a few weeks ago for 4 yards of fabric and the shipping calculator said I would pay $285 USD for shipping to Australia !!! The fabric only came to $34 USD ! I queried this with them and they said they checked their online shop shipping calculator and that this is what it would be!! This is daylight robbery! Anyone who does any international shipping from USA to Australia knows that the shipping cost is nothing like this for a fairly small parcel! I checked the USPS.com site myself! Not sure how they ship it but it shouldn't cost this much!

Terrible company - I ordered 2 bolts of 108 tulle on April 19th and by April 29th when I didn't receive I reached out to the company and was told that they didn't have in stock! This is 10 days later after I ordered and received a confirmation email! I don't think they were ever going to let me know. I was hung up on the first customer service rep I spoke to and the 2nd said sorry not in stock and couldn't tell me anything else except that she only worked there - don't order.

I have ordered 3 times from this online store and have received my order in perfect condition each time. They gave a generous cut, allowing at least 3 inches on each end to make up for slightly uneven hand cutting. Delivery was on time as promised. Will definitely order here again.