Slumberland Furniture – Cashback, Rebates & Rewards

We purchased a sofa and chair. Knowing the time frame to be delivered we were ok with that. The couch arrived dec 20. With no legs. They said they would be back in a day or two which didn’t happen. Waited til after the holiday and call which the sales rep didn’t show empathy or care. Well now we have to wait up to 6 weeks to just get the sofa legs. I am caring and really don’t write reviews but when you’re a salesman that doesn’t follow through. It make me frustrated and will not recommend or will purchase again.

I got a recliner with a five year warranty you down the road recliners doesn’t work no more so far it’s been a month and I still haven’t got parts to get the Sim fixed or anything and it took a lot of red tape just to go through and get this part done it’s not a very good place to be going. I don’t recommend this store to anyone.

Employees at the actual slumberland in west Des Moines IA are very nice and helpful but their online customer service is disappointing. Ordered a bed on August 11th and was never notified of any delays or back orders even during the online order. Me and my husband recently got married and are specially looking for a fully 100% wooden frame which I found through slumberland at an affordable price on sale with the help of an employee at the physical location. I didn’t have a big enough car so decided to order online. Reached out to customer service after 1.5 weeks and they said early November is when it will be back in stock, we have to sleep on a full size mattress until then. Customer service didn’t provide any partial refunds or discounts due to the wait and pretty much said they can’t do anything. I understand during Covid there were delays with inventory but I work in a company myself within customer service, this is not how a customer should be treated.

Michael, Ryan and the Delivery service gentlemen have been terrific from the Slumberland Furniture all deserve five stars. They have fantastic service and deliver quality products for your home. Professional and courteous service is provided and we have experienced excellent care for what we have purchased. We will be going back to this store again.

First let me start of my saying what a HORRIBLE time we have had with 3 other top name furniture stores. Finally we were told to try Slumberland!!! AMAZING!! Been looking for a dresser for our Granddaughter. Just found junk. BUT Slumberland had what we wanted and no problems ordering it came put together and very well packed. Got it earlier than thought and just a great job!!