Fold3 – Cashback, Rebates & Rewards

Fold 3 does not respond emails. Website is not user friendly at all!

Totally shady company allegedly not owned by Ancestry (as Ancestry customer service tells you) but has Ancestry emblazened all over it. Total con of a company that has no customer service to speak of. Probably a single Yank sitting in his parents basement in his underwear!!! I have paid twice for a year subscription and have nothing. Tried to email them twice using their site but totally ignored. Ignored on Twitter too. Do not buy anything from these guys as they are a fraud.

I used Fold3 free last year on Memorial Day. I found several documents for Confederates which I had not really researched before. When Ancestry offered a special for 6 months of Ancestry, Fold3, and Newspapers, I took it. I have found 1 item each for the Union soldiers I was researching, and those I already had, thanks to Illinois Archives which is free. I agree that more information is available elsewhere if you want to do searches. It seems that F3 takes information, pictures, stories, etc. that others post and add those to their site rather than actually doing new digitizing and downloading of their own. Get out of the office, go to Archives, and get us stuff that hasn't been digitized yet. Then you will be worth the money.

I can see many giving low rating for this site. I think the site itself is great with good quality material, but the search facility is not one of the best. Needs a bit of a revamp

Great customer service. I had an excellent response from fold3 when I needed to cancel my subscription. Very prompt and helpful.