PhoneSoap – Cashback, Rebates & Rewards

I had my unit for almost 2 years when it started having issues. I got in contact with PhoneSoap and talked to Daphne. First of all, she's probably the nicest human being I've talked to in a month. She was able to answer all my questions and help me through troubleshooting the device. They ultimately ended up replacing my unit which is beyond what they were obligated to do since it was just outside of the warranty period.

I got A phone soap3 pre-pandemic. Then it stopped working in April. Many emails and different customer service people over the course of probably four weeks. It was finally resolved. I disagreed with their decision to take my device and try to fix it and send it back. It was unrepairable and they sent a new one of my choice. I chose to get one the quickest as possible so it wasn’t the exact model I originally bought. But I’m happy they finally made it right, and I’m understanding that the extra time and effort was Covid related.

I have bought many of their products and I am aware there are some delays in manufacturing and delivery and once you get past this, their products are great. I had an issue with one of my orders and Lauren, who came on board to assist me, done so within a few hours. I had an issue with their customer service and their numbers were not staffed when I called through, although I am aware it is a busy time. Lauren, was very hands on and helped me a lot and I will return to this company. Like any new start ups there are teething problems, and despite everything I have gone through, I believe their products are very well made. I also believe unlike other companies, they are honest and stand by their word. Thank you David Bredin,

I echo the previous review. Very professional service when it comes to ordering, delivery and presentation. Trusting that it does do what it 'says on the box', I'm so far very satisfied.

I pre-ordered one of their "Phone Soap" UVC light sterilization device (the PhoneSoap Go travel version) on March 12th 2020, and received it around the expected date they gave me, which was May 13th 2020. Everything in the package felt and look professionally well made, and not like one of those cheap item from China you can find on Amazon these days. The color is also smooth and awesome looking. The device itself performed great, and I was also pleased to see that the warranty card stated that the UVC bulbs had a lifetime warranty on them, which was nice. Loved the storage/protective pouch the device came with, and also the fact that they even have a small silicon tab that blocks the nasty UVC light from escaping through the cable pass-through hole on the side. Very well engineered. Only tiny down side of this product is that the timer is set to 10mn cycle. Recent study about the SARS-CoV-2 virus shown that it need at least 30mn of UVC exposure to be 100% killed. So a way to be able to program the UV cycle up to 30mn would have been nice. But it's not a big deal, and I can just push the start button a few more time if needed, to be sure the phone is well sterilized. Overall, I am very happy with this product, and services received from this site.