PhoneSoap Tracking Order Status

Support so far is horrendous. Absolutely no response to my question with multiple attempts and it's been nearly a week. Not sure about the product here so will update to a higher score if the product is great.

I had my unit for almost 2 years when it started having issues. I got in contact with PhoneSoap and talked to Daphne. First of all, she's probably the nicest human being I've talked to in a month. She was able to answer all my questions and help me through troubleshooting the device. They ultimately ended up replacing my unit which is beyond what they were obligated to do since it was just outside of the warranty period.

Didn’t expect it to break in the middle of a global pandemic. Wish it lasted longer.

I got A phone soap3 pre-pandemic. Then it stopped working in April. Many emails and different customer service people over the course of probably four weeks. It was finally resolved. I disagreed with their decision to take my device and try to fix it and send it back. It was unrepairable and they sent a new one of my choice. I chose to get one the quickest as possible so it wasn’t the exact model I originally bought. But I’m happy they finally made it right, and I’m understanding that the extra time and effort was Covid related.

I have bought many of their products and I am aware there are some delays in manufacturing and delivery and once you get past this, their products are great. I had an issue with one of my orders and Lauren, who came on board to assist me, done so within a few hours. I had an issue with their customer service and their numbers were not staffed when I called through, although I am aware it is a busy time. Lauren, was very hands on and helped me a lot and I will return to this company. Like any new start ups there are teething problems, and despite everything I have gone through, I believe their products are very well made. I also believe unlike other companies, they are honest and stand by their word. Thank you David Bredin,