AmeriMark Tracking Order Status

Cannot get through onthepnones

I've always been able to find what I'm looking for at Amerimark especially in summer dresses. Service is good and so is shipping.

I ordered a jumper and a sweatshirt from Essentials, a division of Amerimark. The sweatshirt arrived in a timely fashion but the jumper did not. I thought perhaps my order was shipped in two separate packages or the jumper was backordered but I called customer service automated line to clarify. I was told that my order was complete. How was it complete if I ordered TWO items and only received ONE? I got hold of a live customer service person who told me that the jumper was no longer available IN THE COLOR I HAD ORDERED so they canceled my order! But on the order form (I mailed it in with my check) I very clearly wrote that if the color I chose was not available they could substitute ANY OTHER COLOR. The customer service person said that they don't look at any comments written by the customer. I asked if the company was planning to just keep my check for the two items and not let me know? She said, "I'm sorry." I asked for a refund and she said she would arrange it. But look what happened: I was charged the full shipping for the two items even though they only shipped one and would not refund the extra shipping charge. Also there was some kind of "surcharge" of $1.75 which was not refunded plus they charged me twice this amount. The jumper that I ordered cost $45 and the refund was for only $39! I tried explaining that I should get back at least the $45 for the item that I paid for and never received but she said I was only entitled to the $39. The only good thing I can say is that my refund check came in just a couple of days. I am very disappointed because I have ordered from them in the past with no problems.

Well, they put an ad on my tube dashboard, that had a pair of beaded mocassions in size 9 medium width, that isn't my size. I require a wide width shoe boot or slipper.

Do not order directly from this company, but it is okay to order their stuff on Amazon. They put false advertising banners on their website for free shipping and then will not honor the code on their banner right then. They charge additional fees beyond the normal shipping fees for surcharges and priority return fees that you can not opt out of. When you call customer support they claim they are going to get those things corrected for you, take all your credit card information and then just hang up on you without completing the order. I am just waiting to see what they charge to my credit card. I have no complaint with their merchandise, and much of it can be bought on Amazon without having to deal directly with this disreputable companies business practices. Amerimark and Anthony Richards are the same company.