BELSTAFF Tracking Order Status

I ordered a gift from Belstaff 2 weeks ago for my nephew’s birthday. I requested the parcel be delivered to a local parcel point (my Coop) but when I attempted to pick the parcel up last week (within the designated uplift time), the shop staff told me it wasn’t there. I attempted to contact Belstaff to complain - I wanted to speak to someone but that is impossible with Belstaff because when you call, you are told no one available - no one is ever available! I had to resort to ‘live chat’ and email. I received a response from Belstaff telling me my parcel was back out for delivery and I could pick it up. Once again, I travelled to my parcel pick up point but guess what? The parcel wasn’t there. Incidentally, the courier company used by Belstaff for this delivery was DPD. I once again messaged Belstaff who informed me they were looking into it. That was 2 days ago and I’ve heard nothing since. I am down £325 and I had to attend my nephew’s birthday party yesterday evening empty handed. This is shocking customer service from what is supposed to be a luxury high street brand. I have bought lots of items from Belstaff over the years but this will be my last purchase.

I would give zero stars if possible! I had to return an expensive coat (1k) and started the return process on *10/11/2022* !!! I still haven't received my refund. When you reach out to customer service you'll just get standardized answers. No help at all. They are sorry...bla bla bla. First my return was lost at their warehouse location in Jersey... now...it was just loaded on a pallet..and is still stuck in transit. Whenever my return leaves the US and arrives in the UK... it will take another additional 10 days until I might get my refund. They have had my money for way too long. I am out of patience and furious about the whole experience. The return process is an absolute joke, no transparency to the customer and all you get is a hollow "sorry" mail. Never thought I would say this about a well known brand like Belstaff...but: DONT ORDER ONLINE FROM THEM IF THERES A CHANCE YOU NEED TO RETURN IT. JUST DONT DO IT. NEVER AGAIN!!!! Update: my return reached their warehouse in Poland 2 weeks ago. To this day no refund!

BELSTAFF USA sent an expensive t-shirt in completely the wrong size. Chat line representative apologetic but unable to assist because of "procedures". The parcel has to be returned for a refund and the correct size reordered. What a faff !! Requested a call from their CEO , but his/her contact details were not, apparently, to hand.

Stay away from their online store. I asked for a refund, and they made me print a useless returning code with DHL, that che courier wasn't able to take /Waybill code was missing). They still couldn't solve the problem, after weeks.

Thank you James @ Belstaff for your assistance! I just wanted to let you know I received the gift package today. My boyfriend absolutely loved the jacket and sweater and was over the moon! I am very grateful to have received the package so quickly. Belstaff has exceeded my expectations. The packaging was wonderful! I deeply appreciate the customer service and expedited delivery. I will absolutely purchase again. Thank you thank you thank you!