Black Diamond Tracking Order Status

I bought a pair of BD walking poles (Alpine FLZ). After a year one of the poles developed a fault so that the locking pin had ridden up into the body of the pole and the pole would not lock open as a result. The warranty for BD poles is two years, so I submitted a claim. BD initially suggested a couple of methods of resolving the issue. When these didn't work there was no messing about, they simply replaced the poles free of charge within a couple of days. I thought this was excellent service and BD makes high quality kit to boot. I highly recommend them

BD has some nice equipment but their returns policy sucks, to put it politely. Bought a pair of gloves at their retail store in SLC while on vacation there. NEVER WORE THEM, other than to try them on. Got back home, found that the next size down was a better fit (which they didn't have in their store). Contacted them for an exchange/return. Nope! They said that they wouldn't return or exchange, but that I could "sell them second hand," or travel back to SLC to return them (!) IOW, I'm stuck with them. I won't be doing business with BD again.

I purchased a head torch from them and it must’ve been faulty. I contacted customer service as soon as I found the problem and they offered me a 30% discount on another one. This product came with a three year warranty that was not worth the paper it was written on. Very disappointed with this company had to get my money back through third-party. Avoid this company at all costs.

Jeg havde en knækket dims på batterihuset på min pandelampe. Jeg skrev igår og i dag har de et ny hus afsted uden beregning med posten. Det er så EU afdelingen. Det er god service! :-)

THE KIT I HAVE FROM THEM IS WELL WORTH THE MONEY AND I WOULD SAY THEY ARE ONE OF THE BEST OUT THERE