Blendtec Tracking Order Status

I've ordered the Twisted Jar from them, asking for the fastest delivery (which I paid premium). They still used Royal Mail delivery and refused the refund/compensate. When the package finally arrived, all the items were just in a bag full of holes, no box (like shown on shelves and websites). How am I supposed to give this as gift, inside an Aldi bag? or should I use a trash bag? Not acceptable for a company which, supposedly, offer premium and expensive products. I hope to be able to return the item and I'll gift something else to my friend. Zero stars for you, if I could.

Once upon a time there was a best in class human cooperative firm that manufactured the best blenders the world had ever known. It was called BLEND-TEC (TEC has a numerology of 10 so that the name means Complete Blend in hidden symbology). And such blends were done all over the world bringing happiness, healing and health to so so many. The Past is the Present and the Future may be even better. It just so happened that some messenger (Angel) passed nearby to say "Thank You, you guys helped me reconnect with all there is". And he added "In a time where Technology is up to par in Ceramics manufacturing - you can make ceramics stronger and more durable than steel- and where Glass can be made so strong, wouldn´t it be amazing that you guys lead the change to non de-ioninzing materials in blenders. Yes! those materials that do not change the vital energy and electromagnetism of raw foods or any food for that matter (which plastic and metals even though Blendtec had these of the best quality did do and will do). You happen to have chosen the crash vs cut blending technology, a great choice by the way, and thus are best positioned to LEAD THE CHANGE. You have always led and others will need to follow. And the world will be made a better place, definitely a way more conscious one. To your big decision and investment: Thank you for being here Now. Cheers!" Miguel Ángel

My experience with Blendtec customer support has been remarkably great. They have been friendly, easy to deal with, quick to acknowledge a faulty product and to replace it. They even identified and replaced a jar that was starting to fail while I was talking about a noise coming from the base unit. Very happy with Blendtec customer support.

My blender stopped working after 4 years. Customer service was beyond excellent. They make a quality product but if something goes wrong they make it right. Called and described issue and the shipped me a replacement. Extremely friendly customer service agent.

Awesome awesome. Excellent costomer service. Machine got bad. Called them. Extremely friendly agent. Just asked to send video of the blender. Replaced with new machine as product was within warranty time.