BWS Tracking Order Status

BWS Carnegie, myself & 2 other customers had to wait outside a closed store ( even though the store hrs say it's open) while the store person had his smoke outside. Customers were told they have to wait till he is finished, then he proceeded to have attitude when I was eventually able to get in to collect order.

I went into BWS Banora yesterday with my Daughter in Law and Granddaughter who is 15. We were looking for white and red wines and asked the staff member (young male) several questions which he responded. We would know better than him and took out his phone to goggle if something was on special.we selected 2 bottles of wine that my daughter in law and I carried to the counter. At know time did my granddaughter touch or carry any alcohol and we had been in the store for 15 minutes. The staff member asked my granddaughter for ID and were told that he could not sell us the wine, which we said as we were her mother and grandmother and the wine was for us, but he said NO. The customer behind us had 2 children with him and he was laughing thinking it was a joke but NO. Don’t know if he got his purchase but we went to another bottle shop purchased our wine without my granddaughter but asked the question of them about the situation. They replied that as long as she didn’t touch or carry the alcohol it wasn’t a problem. I worked in a bottle shop for 5 years and never asked people to leave their children outside but did explain that the children could not handle the alcohol. This staff member lost a $40 sale and really could have asked us when we first entered the store about ID. We had a very bad experience with this store and staff member

Just tried to order 2 bottles if wine. Would only let me buy one when offer advises 2 for $22.00. Come on guys, get your app together. Now I have to ring to order in the morning. What is the point of having this app?

Home delivery meant to be 1 hour but had to wait almost 2. No phone call, no apologies just had to wait. You'd think they'd be able to at least let you know it was going to be so long when you place the order so I could have sorted out my booze elsewhere.

Love being able to look at the prices without leaving the house, unfortunately they are more expensive then their competitors.