CADDIS Tracking Order Status

I’m done this company. I received defective and wrong item for “three” times. Somehow they can’t correct my order. They should check it before ship. I wasted my time.

I am not in the habit of posting negative reviews but I still haven't learned that after being xxxxxx over once, it's usually worse the second time. During the summer my wife wanted a funky pair of glasses for her birthday so she found Caddis online and purchased D28 in Bullet Coffee. We were given a USPS # the following day and was tracking it daily on Shopify. Other than a label being created it does not mean it was received by USPS or the actual mailing date. We live in Taiwan and gave it plenty of time to see if there was any movement. I finally contacted customer service which was great AT THAT TIME. They offered a replacement pair which I turned down since there would be no guarantee that it would ever be received so they refunded the purchase price. It should be noted that 3 months later there still is no movement on this item. Mid-Sept I was stupid enough to buy D28's this time in Gloss Minor Blues as a surprise for my wife. Once again we received a USPS # and this time there was daily tracking on Shopify and USPS so I assumed it was shipped and we would receive it in a timely manner. As of Oct 2 nothing. I called USPS long distance and they would not give me any further information than what is on their messages to me. Ditto for Shopify. I have been in a daily battle with customer service when they respond instead of getting what they think is a cute message "We have received your message but we're out being awesome somewhere else. We are available Monday through Friday 9am to 5pm and will get back to everyone as quickly as possible." So either they are short of staff or hiking in the Wasatch Range of mountains or just not being concerned about this problem. I have explained and detailed daily with images from USPS which they simply ignore." September 24, 2021, 7:32 pm Departed TAIPEI, TAIWAN Your item departed a transfer airport in CHIANG KAI SHEK, TAIPEI, TAIWAN on September 24, 2021 at 7:32 pm. The item is currently in transit to the destination." 1/I live in Taipei Taiwan so why did it depart Taipei Taiwan and where did it depart to? 2/I live 45 minutes from the airport so if it was in Taipei Taiwan I would have received it within 1-2 days max since the destination is my home address which they have. When they do respond they give boilerplate answers like "we are following it up" which is BS since there is nothing more to follow up other than what USPS has already advised. Or "give it more time international deliveries are taking longer than normal" which maybe true but not for Taiwan. I went to Taiwan Post which is 7 football fields big and is linked to USPS and had them search the area for USA packages. Nothing has been received with that tracking number. Bottom line: HSBC has filed a reverse of charge claim with them, these comments will be sent by registered mail to their local FTC regional office, to Mr.Sim Gil their DA in Salt Lake City and posted online to both the BBB and Trustpilot which are consumer websites dealing with marketplace trust.