Cariloha Tracking Order Status

I have used and Loved Cariloha sheets for over a decade. It was the standard sheet set but the I decided to ‘upgrade’ to the resort sheets. They are super thin and the worst thing is that after only 2 - 3 washings following proper care instructions, the fitted sheet began pilling. When I wrote to customer service, I got no service at all because even though I just began to use my sheets for our new home ( the move got delayed and so they were unopened I the original packing for over a year unfortunately), I was told the warranty expired and I’m out of luck or help from them. I read from another reviewer that pilling is not covered under warranty and that they suggested one of those tools to remove the pilling! For sheets well over $200 and this is the response! What I want to understand is WHY do they not care about their customers and their experiences of their products? This is a quality control problem. Never again. There’s plenty of other bamboo sheets out there that do not pill and are a fraction of the cost!!

The store manager Richard was great. very knowledgeable about the products. we discussed some issues I've had with the last purchase of underwear from Cariloha. Also talked about upcoming fathers day specials. His worker Giovanni was nice as well, and assisted in my purchase. I've been a long time customer of Cariloha, I appreciate great products and great service!

I ordered the Duvet comforter and was happy with it until I tried to order a DUVET to go over it. I didn't like the choice & cost Cariloha had to offer so I went online to order a duvet and could not find the size of the Duvet comforter from Cariloha 110x96. I have looked at every online store with no luck. Any suggestions would be appreciated. I'm at my wits end.

While the quality of the product is good, customer service lacks considerably. I really recommend buying your bamboo elsewhere. You will get it cheaper and probably get better service when something goes wrong. Not only did they refuse to refund my husband for his shirt that was too small and they do not make it larger (He is only a L by the way), when our pillows got lost in the mail, they were going to reship, but never bothered to provide me with shipping information. When I contacted them a week later about tracking the package, i was told generically to leave them alone. So I started the process again and was told that thier information showed that UPS dropped the package the previous day, when it actaully arrived the next day. Not so sure UPS can be trusted either, but this is about the lousy customer service of Cariloha. I can get quality with better service elsewhere, and certainly at a better price!

I called to get my sheets replaced after one month of use they were worn and started to tear. They said they would not send me another set, even though at time of purchase we were told everything from Cariloha had a lifetime warranty. We spent alot of money at Cariloha. Regular sheets last longer then bamboo sheets' they only lasted a month. We also purchased the Cariloha mattress for $3000.00, pillows, towels, pants, shirts, socks and right down to the panties. And that will be our last purchase from Cariloha. Will not even go in the store! Spending upwards of $150 on a pair of sheets is totally ridiculous but made sense with the lifetime warranty. You can purchase sheets for $50 bucks and they will last way longer then these $150 Carilohas.