Cotopaxi Tracking Order Status

Ordered a bag after weeks of reading reviews etc directly from cotopaxi's uk retailer. Order shipped out the following day. Royal mail however, lost the package but cotopaxi offered to refund/replace the order without any issues. If it hadn't been for royal mail it would be a 5star review. I managed to source a bag elsewhere thankfully as cotopaxi only have the option of royal mail for delivery and I did not want to risk not having the bag for my trip.

First off, I love Cotopaxi’s products and what they stand for. My disappointment was with their communication and delivery. I ordered a bunch of packing cubes for travelling and paid $30 for overnight shipping as I was due to leave in a week and wanted to make sure they arrived in time. Almost a week went by and I heard nothing. When it became clear they wouldn’t arrive in time I wrote to cancel my order. Strangely I almost immediately got a dispatch notice. My package arrived the next day but not before my flight. What is the point of offering overnight shipping if packages are only dispatched at random? I do most of my shopping online and most stores say how long it takes them to dispatch (usually same or next working day). I feel like I’ve been robbed. I’ve ordered items from Cotopaxi in the UK and in Europe and overnight has meant overnight (for a fraction of the cost) so this is just a US issue. I’m so frustrated by the lack of communication and complete waste of money. Would not recommend buying from the US site. Go to REI instead.

My favorite outdoor brand. High quality and fun colors. Highly recommend

Loyal customer since 2016. Absolutely love their mission and retro look. I have numerous jackets, Fanny packs and backpacks. Highly recommend their products and scavenger hunt.

Socially conscious, quirky but top quality gear. Like their stuff and it’s easy to maintain/clean. Would recommend