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My husband and I have been loyal Dish Customers for many years now and our recent experience with having a Dish Technician come to our new home to hook up our service is the reason why we have always been happy with Dish. The Technician, Ethan, was just outstanding! He was professional, well dressed, polite and very helpful in explaining everything to us! We even purchased 2 surround sound packages for our TV's just because Ethan took the time to show us and let us hear the awesome Polk Systems that Dish has to sell to their customers! We are once again very pleased with our overall experience with Dish and our Technician, Ethan! Thanks again Dish Network for doing such a great job!

I live in the country and a groundhog had been feasting on the wires, a little gal named Brittany Fish (technician) worked and worked and worked, no complaints, ver, very pleasant and replaced so many things and all of the wiring!! My DISH works perfectly now! She has gone above and beyond!! She is a very knowledgeable and hard working technician! Thank you Brittany!!!

Well to start with I got to talk to a live human. And I was told the tech would be at my house between 8 and 12 he was here at 820. He was very polite and informative regarding the remote and TV functions. This is a great bunch of people I should change years ago.

Had to be on hold several operraters 1:04 min.Been w dish 17 years all to make appt.for existing service.Sad

Back in the old days when the V722 receiver worked errorless as did older ones, Dish couldn't be beat. Now on 25th year with them and when I had to replace the V722 with a Hopper and an OTA adapter the bottom fell out. Constant problems which woudn't be a problem except the technicians can't even follow the script in front of them! I' just ocmment on the last 10 issues since October 1, 2022. Now, I say 10 issues, but multiple that by 2-3 times and 15x for the current bugger and you'll see that I have been ever in firefighting mode. Instead of addressing each issue separately, let me summarize them into DVR issues, Hopper-TV issues, OTA issues, Allication (PrimeTV) issues. Let me further break those down into my own technical causes give 25+ experience in troubleshooting technical hardware, systems software, and networking for a major computer company) -- Memory Corruption issues and software issues. Memory Corruption Issues: The first Hopper need an OTA adapter to pull in Antenna channels. It also offfered for the first time the capability to us the Prime Video (Amazon) APP via the Dish receiver. Thos along with the use of TV live streaming and DVR recording tripped over each other. What we realized in large computer operating systems is that memory management had to constantly be checked, defragmented and reorganized so that the different components didn't clobber another's memory being used. We even had to rund Garbage Collecting routines periodically (automatically of course) that cleaned up memory and released a components hold of it when it was nolonger active. Well, Dish has no clue. In may case every time I used Prime Video APP it took less than 3-4 days before some catastrophic behavior occurred causeing a reboot of the receiver. So, instead of using the APP I switch my input mode to TV and went to the FireTV directly to use Prime Video. Bingo, problems reduced instantly by 70-80%! Dish technicians can't understand this and the probelm still exists. This problem began for me on FIRST Hopper back in 2020. Anywa, at least 20% of the problems still existed thanks to the OTA where its driver, whichever company writes it, clobbers DVR functions periodically or vice versus. Example are: 1) black screen on playback of recording freezes everything->need to reboot, 2) random 2-5 second scrambling on recording (OTA channel OR satellite cchannel), 3) automatically and randomly reboots itself, 4) double recordings of programs (fist for a minute, then a second for actual program), 5) recording a active program sometimes stops the recording itself, 6) sometimes you get the "recording" indicator only to find out nothing recorded, 7) sometimes when a active program is recording and you try to stop it you can't and you can't delete it. It hangs around in DVR list forever until reboot, 8)while watching a program recorded from OTA channel and "Guide or Troubleshoot" buttons flash up, 9) same message pops up more frequebtly as time passes when you try to get to an OTA channel (stays for about 5-7 seconds before it realizes the channel is at 100% and then connects (this causes some of the previous problems) I've been throug 3 Hopper replacements so far to this point. Add 2 more for folowing what I diagnosed as Software Issue, but after 15+ calls to techniciand, 3 to supervisors, and one local technician visit, ony the local technician could understand that it had to be a software issue too! Here's what I can expect each each day (Pick one): 10) Hopper powers off by itself and screen saver screen appears. This happens both when watch a live program OR playback of a DVR recording 11) Same issue as 9, but it then beginn to download the TV Guide 12) No recordings can be played. Each oneplayed gives you a black screen...reboot required. This is same problem as previous hoppers 13. Tried to do Check Status under Diagnostics and it looped. COuld not get out of it, nor send status. Also could not call using the phone number in my profile while in thes state. Could call Dish with my cell phone though. Issue # 10 has ocurred 15 times since 12/23 (now 1/6) and each phone agent gave me a different "solution" that didn't work. My entire settings have been changed multiple times, at least 15 reboots dodne, plus two omre Hoppers replaced previous ones. btw, I am finally on a NEW Hopper, nont a remanfactured one like the previous one. Where do I stand? The supervior I talked to last evening gave me the line that they already know about this problem and their software engineers are working on it. Should I applause? I TOLD THEM THE ISSUE back in October 2022 and the cause (Software)! Out of characters for this review shortly. Bottom line, do NOT go with DISH until they turn around. Look at reviews since Hoppers came out!!!!! And, they are getting WORSE!