Douchebags USA Tracking Order Status

De sipper from the laptop case of my DB Backpack pro broke but db_journey helpt me almost straight away when I reached out to them. They’ve sent me a video explaining how I could make it myself and also a link with which I could order a new bag (under warranty). And the next day I had my new bag at Home allready. Great service! recommend it to everyone.

I had a problem with a product I ordered and I received the help that I needed! Great warranty service and great customer service as well! :)

I received the wrong backpack when I ordered the hugger 30L. A customer service agent reached out to me and apologized for the inconvenience and sent me the correct the one I wanted free of charge. Very satisfied with my new Hugger!

UPDATE: *Was contacted by Douchebag as a result of this post. Ida from Douchebag provided excellent support by refunding and apologizing. In contrast to the support member I had 'contact with' prior to this, she responded quickly on mails and acctually helped. -- My backpack pro broke after 2,5 years and all I got was 25% discount on a new bag: I think it is really disappointing that you are offering me this "25% off a new product". Do you think a bag only should live for 2 years?? I pay a premium for a bag that 'will last', and this is what I get? A bag that lives 2,5 years? You should at least give the customer the ability to get the bag fixed for a small fee or for free. But, when taking 2000 NOK for a bag you should in fact be able to make a product that doesn't break with normal use after 2,5 years. REALLY disappointed douchebag, and I will definitely don't recommend or buy ever again from you.

God kundeservice! Var skjedd en feil med en reklamasjon og de ordnet nettopp opp i saken😊 Veldig fornøyd med hjelpa og anbefaler varmt douchebag videre. Douchebag er verdens beste sekk! Den er så behagelig at jeg ikke merker at jeg har den på ryggen😃😅