Trade Coffee Tracking Order Status

The coffee was terrible and probably bad. It was sour and did not smell pleasant, but no one from customer service cares to write back so I cancelled. Go to whole foods and pick something there because it will be better than this junk. Edit: I finally heard back from the company and they replaced the bag with an amazing coffee! They asked some questions about flavor profile and sent the perfect bean! I am keeping the subscription and and happy they finally reached out.

Great coffee from a huge variety of roasters and origins. Would be 5 stars if there were better options to get the coffee ground to the right size for you. Not everybody has a high quality burr grinder at home and my initial experience trying to order ground coffee could have been better. That being said if you are getting whole beans there are not many better options out there

I've been on the subscription plan for over a year. I receive prompt shipments of the most wonderful coffees I've ever had. Even during the height of the pandemic, shipments were timely. Never had an issue with billing. Definitely gourmet coffee and well worth every penny.

I've been a Trade subscriber for 6 months now, and I'm in love with Trade! I love the blog resources and the community. It's also a super user-friendly site that's perfect for me to find the coffee with the notes and processing style I want (you can filter for honey processed!) Great network of third wave coffee roasters. Never been late for an order (you can pick roasters that roast on your wish date!) Love, love LOVE Trade.

I did not have a good experience with this company. I went into my account and set our brew preference to espresso. The company then continued to send the wrong coffee grind. Apparently there is a whole other section for grind (the website is not user friendly). Reaching the company is a challenge if you work 9 -5 EST since those are their only business hours. The email link on their website also doesn’t open properly and I had to call them after work hours to even get an email contact from their answering service. They have since refused to give me a refund on $50 worth of coffee I can’t use in my coffee maker. Don’t waste your money on this kind of service. It’s not customer focused, and it’s much nicer to support the small coffee businesses in your area.