Design Within Reach Tracking Order Status

I purchased 4 Hoffman side chairs with cane seats and backs. I loved the comfort and look of these chairs. HOWEVER, after 4 years the cane began to break! DWR was very dismissive and simply said that there is only a 2 year warranty. These chairs cost over $2000 C and that is simply unacceptable.

There was a 20% discount added to the item I wanted to buy, even when I was ready to pay and confirm, the 20% off was still there. But when I received the confirmation email for my order, the 20% didn't apply. I tried reaching DWR, and at first the agent told me that it would be fixed and I would receive a refund and confirmation email for that. I didn't receive anything. Tried contacting them again and this rude woman told me they couldn't do anything. I wouldn't have bought the item without the discount. Be careful when ordering from them and make a screenshot of your order before clicking on the payment button.

Everything I bought was Original ( order # 5), all arrived in time and was very well packaged .. This is my favorite store ! Its always a 2-4 mos lead time on designer items.. does not bother me to wait knowing I get what I want. I can only recomand this place . wouldnt know where to go instead.

I got a nice coffee table from them, no problem. But then I ordered a rug which I had to return. They IMMEDIATELY charged a restocking fee of the retail price, though I got it on sale, and the amount was very large. The refund has been excessively long in coming. I hope I get it before the bill comes due. I tried to get them to return the rug without delivering it but they refused. So now I have to go through the same thing all over again. Many high price design stores do not charge excessive fees, and I think Design Within Reach ought to reconsider their policy.

I have purchased furniture from DWR many times and the service has always been great. Recently, they did lose a recliner in transit, but they refunded it promptly and offered to replace. I’ve never had an issue returning things, and the pieces I have kept have been beautiful. Mistakes happen, especially during covid, but I have been impressed with how well DWR has dealt with them.