Eastbay Tracking Order Status

Delivered on time

I’ve had good and bad experiences with Eastbay over the years but most recently was really bad. I ordered on 8/17 and was told I’d receive my package in 5-6 days. My large order was shipped in 2 partial, for whatever reason. The first partial order with only a few items showed up right on time. The second, larger part of the order was shipped in reasonable time but after a few days I checked on it and it was held up by FedEx because Eastbay put too many labels on it. I reached out to Eastbay for help and they told me to deal with it, they literally did NOTHING, we they did was tell me to set up pick up where the items were held up, which happened to be over 200 miles away or if it shows back up at their place, they’ll give me a refund. I explained that I needed the basketball shoes for my son but they didn’t care. So, I reached out to FedEx and thought they were going to send it but for whatever reason they decided to send back to Eastbay. So, I reached out to Eastbay again yesterday for help and wanting them to send me what I ordered and paid for but all they said was that they’ll start an investigation that will take 8 days and that’s after they contact me in 24-48 hours. So, here I sit, they have my $, I have none of the merchandise I ordered and doesn’t seem like I am not getting it and they definitely do not care or want to help me correct th issue they created. I highly recommend Scheels or Dick’s, they actually seem to care about the customer.

Our team requires purchase from them but most sizes are out of stock, for our printed jerseys we were offered either a S or XXL for teenage boys! Couldn’t place the order without making a selection so had to choose XXL. Then after ordering and calling, they will not adjust the size so we will have a jersey that my son is swimming in. Stock your team stores properly if we are going to be forced to purchase from you. Ridiculous!

Read all the reviews and was worried that they would get my order wrong but It came perfect. right size, color, and brand new! They were the only store that had the cleats I wanted everywhere else was sold out. Will buy from them again!

Well I shoulda read reviews first... You all got me scared now hahaha I ordered shoes and within 10min the transaction went thru and got an email with tracking number and it says they will be here by April 1st.... I ordered on the 23rd and ot processed on the 23rd also so cross your fingers for me ppl... Also ive checked the tracking number and nothing has popped up yet so we will see