easyspirit Tracking Order Status

I like their shoes but customer services is awful. I placed a return, and got the retunr credit, but apparently my email got messed up, I had to wait 20 minutes on hold and now am STILL on the phone with them with the customer service rep trying to figure out how to get me my credit. They have no email to assist, you can't reach them on social media, and they just say to call, but it's super hard to get through. And now I have to wait 5 days to HOPE that the e-gift card for my retunr comes through to my new email address IF they got it right. Extremely frustrating. Although - again - I like their shoes, if anything goes wrong it's a HUGE pain, so I likely won't order from them again.

I have been buying Easy Spirits for as long as I can remember. Excellent Success and Satisfaction until recently and have always recommended them to others. I currently have 6 pair. Recently the soles have started crumbling and following off, and I agree with another report, that my older ones are holding up much better than my most recent purchases, which at current retail are definitely not cheap! Sad and added to the other challenges of our day, very frustrating and disappointing.

I love the shoes but the website is awful. There's no way to reset your password if you forget it and the login via social accounts doesn't work. And if you need help, there's no easy way to get it. Now I remember why I started ordering shoes through Zappos, even though Easy Spirit is my preferred brand.

On the bright side, their shoes are not a beauty, but what a relief to get shoes that match size 10ww. That's the reason I gave 2 stars and not 1. As others have written, awful customer service and awful return policy. They sent me the wrong item. Still, when I return it I had to pay shipping both ways and restocking fees. If you need to buy shoes from this company, due to unusual shoe size, buy it from Amazon. I am not a fan of Amazon, and try to buy directly from companies. But at least you know you will be refunded if you get the wrong item.

These shoes are really comfortable! They are also pretty. The two velcro straps on each shoe make for a perfect fit for each foot. I'd recommend them and would purchase them again. These are the Maison EMOVE Walking Sandal with the floral print. They feel like I'm walking on air.