Elephant in a Box Tracking Order Status

The couch is comfortable. The couch is durable. The shipping was quick. The customer service was responsive. The couch needs to be readjusted about once a week to keep things, well looking like a couch. The Velcro is holding, but it seems the back panels of the couch pop out, so I have to redo it. One other note, the couch smelt like smoke-not cigarette- but camp fire upon arrival. I had to use some baking soda and sprinkle it on the surface and then use a vacuum to get rid of the odor. Products designed to eliminate odors by spraying had no effect.

I find it a very cool idea that has a great sustainability in it. It took a huge effort to reach that design. The finishing needs some improvements as in any new technology. I see the saving in trees cut and in the CO2 consumption of transportation. Super easy to assemble compared to IKEA products.

The back pillows need more filler. I will be adding filler from my other pillows. Otherwise I’m very pleased with the product. Thanks Elephant in a Box

I will start with the good first. The couch itself is decent. Very light and easy to move around, but that’s where it ends for me. The bad: it’s too small. It’s a great couch if you are under 5’6” and weigh less than 180 lbs. I’m 6’ tall and weigh 230 lbs, the back of the couch is not high enough and the seats are definitely not deep enough. After a year of owning it we are having regrets about purchasing the couch, especially for what we paid, this couch IS NOT worth what we paid for it. I could have paid $800 for it and still been unhappy with it. We will be replacing this one with a larger more comfortable couch and relegating the elephant to the basement rec room.

We’ve had our couch for 1.5 years. The first six months were great - came on time, easy enough to assemble, comfortable, looked great. Then, slowly, the couch started to fall apart. The bottom started to come apart from the seat cushion area, etc. The nail in the coffin was when we disassembled the couch to move it - it never recovered. Basically, once a week, we have to shove all the pieces back together, and it’s really not comfortable anymore. Part of the reason we bought this couch was because we knew we’d be moving and it was easy to assemble/disassemble, but it really did not survive the move. To their credit, the company sent us some new pieces when we got in touch. But these pieces weren’t really the problem - the couch had sadly lost its structural integrity.