Frank & Oak Tracking Order Status

Good quality clothes, great customer service. I have had my return package get lost in the mail and they were able to give me a full refund no issues. Recommend to wait for a sale to get 25%+ off

Very annoying to order through Frank and Oak. Every time I have, they ship using a different courier method, with each shipping time estimate being incorrect (ie. Longer than expected - in some case, much longer). Their customer service response is like pouring molasses, and while I like some of their clothes, not worth the hassle.

This has become my go to shop when I need new clothing items. I try to be mindful of my purchases and don’t buy just to buy, I buy to replace old cheap clothes. I think they have great quality clothes, haven’t had to replace anything g I have purchased from them over the past 2-3 years. Jeans are great!!

I've shopped at Frank and Oak for the past year+, and I think I have a good understanding of their model. It's expensive, and that's because it's relatively high quality clothing. I do think their claims about sustainability are slightly misleading... a large amount of their products are made with 50%+ plastic, though I have found some high quality cotton and hemp items I enjoy. Additionally, even if there is polyester, if the item will last your lifetime, that can be better in some cases (though I minimize as much as I can!). Here's the short of it: Styles : 4/5 average Value: 3.5/5 average Customer service: 3/5 Quality: 4/5 Styles: 3.5 stars for women; 4.5 stars for men. I've grown incredibly weary of the women's styles. I love classics, but introducing a new line of tshirts every couple months as the newest "in" is growing old. Women need more than t-shirts... additionally, each new cut of pants is either way too trendy (sustainability is about being able to wear something for more than one season) or incredibly similar to something they've had for awhile. I love the staples I really do, and I highly recommend their women's "business" trousers, but nothing else has really caught my eye lately. When it comes to my box each month... my suggestions are: a tank I've been suggested multiple times, a class tee in a new color (their tees are great, but I don't need more), a random weird cut of jeans, and a boring sweater made of poly-cotton blend, and maybe a pair of shoes that's more than they're worth. Meanwhile, on the men's side they have consistently rotating button downs (with at least 10 color options at any time), 5 new jackets, polos, new fabrics, chinos, slacks, jeans, lined jeans... I mean it goes on and on. The men's stuff is killer... the women's stuff just sucks, so much so that I'm getting close to giving up hope on the women's line which is so incredibly sad to me since I like the brand. Value: Women's = 3/5 ; men's = 4/5 The women's stuff is just a bit too trendy to wear for more than a season in many cases. The classics are great though, and are made of solid construction with a good weight to them. Their women's blouses are a bit thin so I've stayed away from those, but everything else has been durable. The prices are comparable to other high quality brands for that reason. I'd say 4/5 for women except they just can't nail down consistent styles or selection. Men's quality is decent and the price is pretty nice for what you're getting. Solid construction and fabric quality for both. A big mark down on the store as a whole... they sell these clothes for the same dollar value in Canadian as American. You can literally see it on the tag. In case you don't know, $1 CAD = $0.75 USD... So the USD price should be 25% off the CAD price plus whatever taxes; which due to NAFTA are DEFINITELY not equivalent to that 25%. Additionally, every time I pay, in USD, I'm charged a foreign currency fee which means the company is taking the USD price, translating the inflated price back into CAD, charging in CAD, and which charges me a conversion fee. Basically, I end up paying a minimum of 30% more than I would in Canada. Occasionally I go up to Vancouver BC to check out their store because it's like a super sale. Customer Service: 3/5 It can take awhile to get a refund issued. I'm sure COVID has also worsened the situation but I've had to pester them multiple times. 100% do not forget you're waiting on a refund and bother them if it's been more than a month. Also, you only have a week from when you receive your box to when you need to send it back if you want a refund so mind the calendar and don't let it sit around. And yes, you will get charged outright for anything shipped to you, and it can be a chunk of change so be ready for that. As a note, the "stylists" do not pick things out for you and I'm not convinced they even exist at this point. My points are never taken into account neither are my requests... the style plan is just not worth it and they've implemented that business model in a poor way... they're using it to generate intrigue and don't provide what that model usually entails. I've been happy with the things I've decided to hold on to and might continue to keep an eye on Frank and Oak's women's line... I just keep seeing it go further downhill and unless they step in and invest time, money, and effort into it, I don't see it improving, but that's just my two cents. Overall, for women, 3 out of 5 stars.

I have ordered multiple times with them, returning products and being refund properly. From my experience the customer service was always efficient and friendly. I highly recommend it.