Hairstory Tracking Order Status

My stylist recommended New Wash and I still almost didn't try it because the advertising seemed over-the-top and the product is expensive, especially if you already co-wash and use as few products as possible. But I have no plans to use anything else now. I have curly hair that runs overly dry and it's been healthier looking and feeling for longer and with fewer products using New Wash Rich and Hair Balm than I've experienced with any other products. I use New Wash once a week, and Hair Balm and a little multipurpose oil from another brand (I didn't like Hairstory's oil, too slick for me and didn't combine with my hair well enough) occasionally, not even every day, and that's it. I didn't realize how irritated my scalp was before using New Wash, but I got it after the first time I used the wash. My scalp felt cooler and lighter, similar to how it feels after a major haircut. After about a month of use, my scalp wasn't itchy for longer after wash days than before I started using New Wash, and most impactfully for me a couple spots on my scalp that have been chronically unhappy for years became unnoticeable. So New Wash has been great for my scalp as long as I do the vigorous wash (until my arms are tired!) that the company recommends. My hair could still be more moisturized (it doesn't look dry but still feels a little prickly at the ends of my coarser patches of hair), and while Hair Balm has been almost all I need from a styling product to avoid frizz without making my hair greasy or rigid, it does form some clumps so I use it carefully to avoid making my hair look dandruffy. That aside, this is both the easiest and most successful hair routine I've ever had.

Great product, my scalp has never felt better. My hair feels silky and I can just air dry and it looks great!

It is very expensive for what it is. I still have to wash my hair every day and hence i would use a 40 pound pack in less than a month. The hair state is more or less the same, gets just as greasy if not more. Def not buying it again.

Horrifically expensive, though ok product. The 8 oz. at $44 is pretty much a sample size, you might get 6-8 washes out of it unless you have chin length or shorter hair. $98 for the 20 oz is insanely expensive which lasted me roughly as long as a regular bottle of shampoo. Also, know that you need to use a good amount of this product for long hair. “Golf ball” size as one IG hairdresser influencer recommends. It goes really fast. That said, I really like the “Balm” and “Powder” which both, while still pricey, last a long while. Forget the shampoo, it smells nice but it’s all hype. I get the same results from my higher end grocery store shampoo. I’m getting tired of every other hairdresser on IG shilling Hairstory. By the pricing alone, it’s obnoxiously elitist. I can use Curlsmith for the same results at 1/4th the price. Lastly, their customer service is the pits. Totally rude interaction when attempting to return a product.

Really like the product - let me throw out other styling products (I bought the New Wash and the Dress Up product for heat protection/styling). It is extremely expensive and I have found the customer service HORRIFIC. I had a shipping issue and at some point they stopped responding. If they got their customer service sorted I might purchase from them again.