Hammacher Schlemmer Tracking Order Status

Purchased a light up, Christmas tree. The top part did not work correctly. Got quick response and resolution. Very happy. Don't hesitate to purchase from them.

I, too, purchased a costly pre-lit Christmas tree a few years ago from Hammacher Schlemmer and found burned out LED light bulbs in the first year of ownership. The tree came with replacement light bulbs but they are far dimmer than those that were pre-installed; they must be of lower voltage. And these dimmer bulbs were lost to me in a wildfire last fall. I contacted customer service last Christmas an requested another bag of replacement LED multi-color bulbs; they never arrived. This December (2022) I contacted them again and found that H-S doesn't provide replacement lights for the tree I purchased. I went to the tree manufacturer's website and found that they do not stock or sell the multicolor LED light bulbs for their artificial trees. Finally I ordered replacement lamps two times from Amazon and discovered that both kinds of (same fit and exact same style) LED lights just won't light on my HS tree! I would caution a potential buyer for HS Christmas trees to be careful about the LED replacement light problems!

I ordered "The Musical Plush Caterpillar" for my 2-year-old grandson and it was a BIG HIT!! It was worth every penny. It plays "Twinkle, Twinkle Little Star" and the the ABCs song. Plus it has the entire scale from middle C to high C in the segments of this colorful soft caterpillar with a pleasant smiling face. The child insisted on sleeping with it. His parents simply turn off the battery component and say the caterpillar is sleepy now when naptime or bedtime comes. The 6-month-old is eyeing it already! :) Could not be happier with my purchase!! Hammacher Schlemmer makes very unique and wonderful gifts.

The Chicago store which was located on Michigan avenue for many years closed or moved a few years ago. I have ordered their Orthoheel women walking shoes for years which immediately ended the painful Plantar Fasciatis due to my walking home from work @ Northwestern hospital. I am also pleased with sandals purchased for my daughter and myself. The Customer Services representatives, except for one have all been excellent. The products and customer service has been excellent. Imagine my surprise as I read so many reviews written by upset or disappointed shoppers. This is not to say that any of their reviews were wrong. I am just saying that I have not had the same experience. I am sorry that they had bad experiences. As I searched for another company's rating, I plugged in Hammacher Schlemmer out of curiosity expecting to see 5 star reviews. P.J.southloop.

Purchased a record player unit for $358. Had issues with it. Called Hammacher Schlemmer and without hesitation I was told the process required to send the 16 lb. unit back to them. After HOURS OF MY OWN TIME RESEARCHING, I found the solution to fix the unit. I would expect either a partial or full refund for my wasted time in having to figure this out myself. Sandra Turley