Hey I'm Home Tracking Order Status

4.5* for product (quality tech) but <1* for customer empathy and problem solving. Disappointingly, Hey! have quite willingly chosen to lose this previous evangelist. Customer service outweighs product every time guys. Especially for startups. Buying Aqara instead.

Works for me. Unit is outside six inches from back door about 30 feet from router. Cat sets it off every time, alert to phone. I take it in and put it out again every time cat goes in or out to save battery and so it doesn’t get too cold or wet… would buy again. Took a couple of days to settle in, but I have been using for about 6 months no problem. Odd false alarm, but I’m very happy with it.

I bought the hey door bell camera, it connected to mini hub but lost signal when on front door, got router installed and cant get it to connect have not been able to use it. Had it for nearly three weeks

Bought three cameras for my property, two outdoor and one indoor. One of which was tied to someone else's account ( I assume they did the try before you buy and Hey! sent it on to me after, not a problem) They sorted it all out within a few hours and havent had any problems since.

Couldn’t be happier with the bulbs and features… had a few issues setting up and their support was really good.