Millican Tracking Order Status

DO NOT BUY THESE BAGS. Honestly the quality is awful, and the company is incompetent. I ordered a bag from them for the sole reason of it being waterproof, as it said it was in the description. The bag was not actually delivered to me as they use Evri, a notoriously bad delivery service, and it wasn’t till I managed to get hold of Millican that they noticed, and two weeks later the bag finally arrived as it should have. The bag was okay. Nothing to write home about. But when it rained the inside got soaked. So I decided I had to return it as I had not got what I ordered. IT TOOK A MONTH! Of painful painful correspondence via their awful website. In the end I managed to return it to them, they promised me they’d pay me a full refund plus postage, I supplied proof of postage, they agreed. But a surprise to no one they forgot to send it along with the refund. I never chased it up as dealing with this company is the worst thing I’ve ever tried to do. You can’t ring, you can’t email.

I ordered a rucksack end of february and finally got it on july 22. - The delays had been reported monthly by millican and I had accepted them. At the end of June, however, I had ultimately insisted on compliance with the promise that the backpack will be shipped on 1st of July, otherwise I would withdraw from the contract. The appointment was confirmed by millican, but after that I didn't hear and get anything, so I informed paypal. On the 22nd July the backpack arrived after all.

Apparently their products are great, but their products have been out of stock for months (since August 2021). They kindly told people when it was going to back in stock (October 2021), but on the 25th of October changed that to January 2022. What company doesn't know there is going to be a 2-3 month delay in stock until 5 days before the due day. Don't trust their website to give reliable information. That'll get you 3-stars! I'm off to buy from another brand.

Absolutely brilliant service,communication,super fast delivery, and top notch products.would highly recommend. Well done Millican,if only all online sales were as hassle free as this.👍

First off, let me say that the quality and design of Millican bags is exceptional. I have absolutely no concerns that this bag will last for a very long time. The use of sustainable materials in making the bag is also a big plus for me (though see my comments below, about "environmental waste"). I docked one star (and almost two) because of some very basic problems with what I'd loosely call "communication". (1) Descriptions and photos online are not very helpful. I had to return one bag (Oli) because ambiguous descriptions made it seem like it had an external 15" laptop sleeve - in fact, the bag came with a tag that said it had one! I swapped for another, very similar style (Fraser) that does have an external 15" laptop sleeve. It's a shame, because this issue is easily remedied with a bit more attention to detail in the site descriptions, and the error resulted in environmental waste (two deliveries, with two lots of packaging). (2) I'm also a bit disappointed that I had to pay for delivery of the replacement, as I feel like the error was due to poor descriptions on the Web site. (3) The colour of the replacement bag (supposedly "rust") was absolutely nowhere near the photo - it was claret (fine if I'm an Aston Villa supporter, I suppose). I know the site says that colours may vary slightly, but this is more than a variation, it's VERY different. (4) The package came with an unrequested brochure, printed on very high-quality almost card-stock paper - not great for the environment! I have since recycled it.