Iberostar Tracking Order Status

Da eine sehr inkompetente Receptionistin uns bedient hatte für das Check-Out, haben wir unseren Flug verpasst. Umbuchungskosten, Taxi Kosten und erneute Buchung für eine Weitere Nacht müssen wir voll und ganz selbst Bezahlen, für einen Fehler des Personals. Hotel war sonst sehr gut und der Aufenthalt angenehm, bis auf diesen Zwischenfall und das ununterbrochene Hineinplatzen der Reinigungskräfte.

arrived at Iberostar Jardin Del sol suites on the 01/07/2023 at around 2.30am no member of staff to greet us or explain the hotel to us also did not get the prosecco that everyone else seem to receive while we was there. my husband went looking for someone while i called the hotel with no answer so called tui who then called the hotel and spoke to the member of staff that my husband found and was with. we was given the key to our room with the times of the restaurant opening times scribbled on it. so if your flight does not land till late don't expect to get the greeting that i witnessed everyone else get when they arrived. A little disappointed as the hotel it self was amazing as was all the staff except one who worked in the star prestige bar who i found very abrupt and rude.

Iberostar Costa Dorada, Puerto Plats Our check in was a nightmare, we were a gripo of 12 persons , all family to celebrate my dad’s birthday. Check in is at 3pm, we didn’t get the first room till 5:30pm. My parents got their room at 6 pm, when the got to there room toilet had no water, they didn’t fix it till 10 pm, after the second request. That night at dinner they could not accommodate us all at a table , our group had to be spilt up. I asked the waiter for a soda and she forgot, we asked again she told me to go get it REALLY, so I went, or die of thirst. Next day on my dad’s 93 birthday, at breakfast time asked for them to sign happy birthday, was told they don’t do that. I have gone to many resorts different ones every year to celebrate his birthday and always this is done. Next we went to make a reservation for one of la carteé restaurant and was told that was impossible, we explained the reason and they said sorry but they would accommodate us at the buffet restaurant. That night was the first time we felt welcomed, but we as a group had to sign to him they would not provided and staff, not even a cupcake, Next day I asked the housekeeper lady to only refill my room fridge cuz we drank the 2 sodas. She forgot. Had to chase her down the hall finally when reached she handed the drinks with an actitud. The guys Enmanuel “El Flaco” and Tony at the deli snack bar near the pool and beach have the greatest customer service, they need to train all the people that get hired,, I wished all the people in this hotel learn something about these two.

Hotel Bouganville Las Americas Tenerife. The only 4 star I would award relates to its appearance. Poor quality food hacked up with shears and dumped on your plate, fish fried until its as dry as a stick, undercooked rice, cold beans for breakfast, duck and roast pork served with bones, fat, gristle. They sell you prestige rooms and service that takes two days to set up the mini bar, newspapers to read ? one copy of the Mail and One copy of the Mirror between 50 odd guests. Entertainment Live Music six night in a row one night at the pool with only loungers to sit on, the others in the lobby bar with seating for about 70 in a hotel with 500 plus guests. To top it all its 10 euros a day to use the hotel car park. I have used Iberostar for over thirty years this was the worst experience ever and we will not be returning. Stay out of the inhouse shop walk 100 yards and save at least 50% if not 75% on their prices.

Iberostar Las Letras in Madrid was great, specially the personnel very helpful and friendly, loved the breakfast.Best location ever.