Incase Tracking Order Status

Scammers!!!, Took my money ,no product delivered. refuse to answer any emails or direct messages. Thief's !Do NOT use this business.

Extremely hard to get support or contact for an incorrect shipped item. It's been 2 weeks and I haven't got a response at all, I've contacted multiple contact addresses globally, because the one in Australia hasn't contacted me back. Hope to never engage with this brand again.

It was a shame the original product let me down, but I was happy and satisfied with the quality of customer service I received from Incase, and how quickly they responded. I did need to provide images of the faulty product but that's fair enough, and they were quick to organise a replacement for me.

I will not purchase this incase anymore it might look pretty but I already replaced one and the second one also cracked and I am very carful with my Mac and no one uses it but me so I am very disappointed.

I purchased a hardshell case for my MacBook. The fitting felt great and looked good on the MacBook. However, the flaw is that the material isn’t tough enough. You could easily crack these plastic ‘Hardshell’ cases when putting it on. Within a few weeks of wear a small crack appeared. I would say I take particular care of my stuff, always being overly careful. No matter how I handled my MacBook with this case on, I would find chips of the plastic shell fall off randomly. Incase replaced it under warranty, but not without making a big deal, even going as far as requesting the broken one be returned, after I had sent photographs of proof. The value of this item to me should be set at $5, not the prices they charge. Furthermore, the replacement came and I was given a different color (customer service couldn't careless) I put it on, and within a month cracks appeared again. Here's how Incase operate - even when I posted a review of the case on their website, it was removed. Sums up my experience with this shabby brand!