JigsawPuzzle.co.uk Tracking Order Status

Beautiful puzzles, but poor customer service. Missing puzzles not replaced , not sold , basically not interested once sold.

I ordered a custom jigsaw puzzle on 8th March, got a shipping email on 10th March it arrived today on 22nd March. It actually came last week , but I wasn’t in and had to arrange a redeliver with Royal Mail. Don’t quite understand why there are so many bad reviews on here. They made me dubious to order from the site, but I’m glad I did. Trustpilot doesn’t allow images or even LINKS to images hosted online, which is ridiculous, as I have photos of the puzzle box as proof and I felt that would’ve been important to share.

I'm so glad I ordered my puzzles before reading the bad reviews here. My experience was 10/10. I bought two custom (photo) puzzles and the order was prepared and shipped in two days. All timings were clearly communicated so I knew it wouldn't be a quick delivery from within the UK, however the order arrived even earlier than what I was hoping for and in perfect time for Christmas. The website was easy to use when uploading and previewing your photo, which is a great bonus. The selection of boxes was excellent and the prices were the best I found. I was a bit nervous about the quality of the puzzles but to my pleasant surprise, it is fantastic. The cardboard is sturdy, the pieces are well cut and fit neatly. The only thing which could have been better are the colours, but I am sure this is due to the quality of my picture, not the printing. Overall, I am very happy with my purchase and would recommend JigsawPuzzle.co.uk to all avid puzzlers and people looking for a nice gift. I will definitely be returning for more!

Interesting that there are quite a few bad reviews, I've bought over £150s worth of jigsaws from them and yes you do have to wait a week or so for them but I've never had a problem. They have a great selection often at, what seems, a very cheap price. Since I only have one of the last batch I bought left to do I'm about to buy some more from them. I hope I won't be disappointed this time!

If you don't mind waiting fair enough. My only huge bugbear was the extortionate postage cost of nearly £10 for a single jigsaw. From ordering and receiving it took a month.