KUIU Tracking Order Status

Updated --- It seems their CS rep was mistaken. They processed my return the next day. Thank you. Great product but the worst customer service. Over 21 days to receive a refund. Their website says 5-7 days. Needless to say, I will be fighting this on my CC. It seems

Subpar products!!. $100 for a pair of hunt gloves, with zero heat resistance and the support staff was incredibly disrespectful and arrogant. He, in so many words, said I was not logical and negligent. Lack of warning tags on their products. Thank you NO thank you. Gonna stick with Sitka.

I was in Alaska last year with some friends. One of them was all about Kuiu. I am an experienced outdoorsman for 60 years. I've owned every brand and best up a lot of it. During our trip his Kuiu backpack ripped. I own Northface packs from 1975, Jansport, Kelty, Mountain Smith, Deuter etc. When I questioned him on it his reply was “ It has a life time guarantee!” “It was expensive!” When I compared it to the Military Day Pack I was using I was amazed on how poorly made his pack was. The stitching, the material and the innovation of the pack were inferior. I pressed him on what he paid and it was about 7 times what I paid for mine. He's a fool for assuming price equals quality. I did more research when I got home and he fits their marketing demographic perfectly-arrogance of the mind and overzealousness of perceived ability. I'll stick with Deuter and rational purchasing decisions based on my knowledge. He was also not aware that this brand is made in China. Caveat Emptorr!

LOVE LOVE their products. I see all these bad reviews and makes no sense. I love the lightweight packs and the clothes for layering up. The fit is really nice and how they feel against the skin. My only complaint would be the free shipping takes a week and a half. I suppose I am spoiled with Amazon. Do not listen to the negative reviews you will not be disappointed.

I bought a pair of shorts only because everyone online was swearing up and down about how great they are and only 5 star ratings. For $100 you would certainly hope so. They are true to size, they feel good so far. The only thing is the pockets are too small for my hand to fit into. It is a struggle trying to get my hands into the pockets and also out of them. My hands are no bigger than average. Small pockets with zipper, make pockets an inch wider bigger. If you want something done right you have to design clothes yourself or make alterations.