Kut From Kloth Tracking Order Status

After 15 years of buying jeans and trousers from Kut, I will NEVER buy from them again. I bought two pairs of trousers that both had seams unravel on their first wearing. I reached out to customer service and was asked to provide photos of the problems. I responded within six hours of them sending the email and after three weeks and multiple requests to fix the problem, they have not bothered to respond. And I still have two pairs of trousers that I cannot wear because the crotch and pocket seams are coming apart. You just lost a loyal, long time customer, Kut. Do better.

I was introduced to this brand via a boutique at which I shop. First experience was fine, as I bought them through the boutique. The jeans are descent, not mind blowing. Vanity sizing-typically order two sizes down. For Christmas, I bought a few pairs of jeans and a pair of jean shorts form the KUT website directly online on Black Friday, when I do most of my online holiday shopping. I have never experienced any retail requiring something be returned before xmas, ever. Nowhere did I see this policy mentioned in my purchase process. When the order came, I gave them directly to my mom to give to me for xmas. I did not try them on until I opened the package on Christmas Day. Two items worked, one did not. When I went to return the single item, the KUT site said they has to be returned by 12/23. That's hilarious-Never seen that in retail before. So, I sent an email to the address they direct you to for questions/help. I have sent three emails not with NO RESPONSE. I will not only never buy from this company again (vote with your wallet), but will share this negative experience with this boutique and encourage them to seek better vendors. Bye, KUT.

I purchased jeans and then I needed to return them so I contacted the company via email and the phone number. I have never heard back from them. Now I will have to start a fraud dispute claim with my credit card company. Stay far away from this company!

My return went missing and UPS told me to contact them. I tried by email 4 times and once by phone had to leave a message and no response. I’m out of my money and there is no way to get customer service

I ❤️ the quality and style of the jeans 👖 and the price point is a sweet .Their tops & Linen pants are also Kool😎 Kut from the Kloth is made fir for every woman, of all shapes , sizes & color Have been completely satisfied every time I purchased thru the company website & thru Nordstrom . They do offer great deals from time to time, Sweet❣️ Their customer service needs to improve & hopefully they r listening to legit customers, not just Californians