Lab Series Tracking Order Status

Costumer services is a joke ! I placed my order 5 days ago ,it was a present for my father's birthday on Sunday and my order 5 days later is not dispatch... From Monday to Friday they didn't send my order ! Today I was trying to speak with someone via live chat , I was waiting 1.5 hour! and one agent just close the conversation...this is a big JOKE for a company like lab and I will never in my life order again from them...Even a £2 order from eBay the dispatch time is 1-2 days maximum but lab series need a week..The same day I ordered a perfume from Germany and I received it today !

Lab Series has been going down hill for some time now, all the products I loved have been discontinued. Now with the package rebranding to a colour that looks like grey waste pipes, it’s impossible to tell the difference between Lab Series and Clinique, no longer looks like a premium brand. Disappointed.

Products are not good, they are like standard supermarket brand products, Customer support isn't good either, they promise free gifts/samples with orders (Which were also confirmed on the web page as I ordered online) but they never turn up.... Avoid this brand for sure

Poor on line service. I placed an order enticed that you could select some f.o.c samples. Order was delivered without samples and when queried was told they probably didn't have them at despatch point. Don't offer what you can't deliver!. Will not order on line again.

Been using their products for two years with excellent results. Always been fast delivery, no problems at all. If you already use their products, order online for free delivery, free samples and lots of special offers. If you don't use them, and care about looking after yourself, consider ordering now...