Lifesum Tracking Order Status

I was introduced to Lifesum through my employer so I gave it a go but I didn’t rate it at all. I had to keep re-linking my Fitbit every day as it’s more geared towards Apple. Also the database of foods is not a patch on another app I use. You can have three entries for the same food but different calorie counts so I don’t trust it. The count’s didn’t even match the product and a lot of it was in cups so presumably American. I am sorry but not being able to trust a calorie counting app makes it no use to me.

I like this app for tracking calories it has been very helpful. However, what is disappointing is that you cannot link Strava and other apps to Lifesum as they haven’t got it figured out yet. This is a bit of a disappointment and I hope they sort it out soon. Otherwise, I will be going elsewhere.

I've been using the app for the three month paid trial period and have opted not to renew for the following reasons: 1) The food database is too hard to use and is full of misspellings and incorrect information, which means that I have to scroll through for several minutes just to find something close to what I'm looking for; 2) I can't easily find foods that I've eaten in the past so that I can add them to the current day... there is no order that I can figure out... alphabetical or a search option would be best; 3) adding a food or a meal takes a really long time because you have to enter so much information that I was discouraged after the first few tries. I very much wanted to like this app but it just is too labor intensive. The interface is attractive but the issues that I've described have made me decide to spend my money elsewhere.

Bought a 1 year subscription to support the nice app. I put a reminder i my calender to cancel in time. When I logged in on the homepage and when to "Manage Subscription", where was not cancel option. So I hade to write to support. I asked if and how I would cancel myself, but they did not answer that question. I therefore assume that it is not possible :-( However, the nice supporter could do the cancel. Though, it should be easy to cancel, which it is not. 2023-02-07: Got answer from support, saying there should be a cancel option in the the app. Changed rating from 2 to 3 based on answer, though still think they should have made it easier to cancel with an option on the web page also.

I have been charged various amounts of deductions ($224.93) several times through the Apple store with no explanation. This is a breach of trust and a very dishonest approach by any business. I have contacted the company and am waiting for their reply.