Linksys Tracking Order Status

Though the router worked as expected I am only giving two stars as it died after two years. After years of buying routers and more so only Linksys I finally gave up with the traditional routers and went with eero 6 by Amazon which is similar to Nest Wifi by Google. For years I have bought the traditional Router, and to be noted all by Linksys regardless of whoever acquired them. Finally after repeated routers dying after two years I threw in the towel. My main issue with the Linksys is why not give a two year warranty since your product is going to be dead in two years. This would make Linksys make a better product which would lasted three years. My first router by Linksys in the 90s lasted five years with no issues. I cannot complain on the features as the router did everything as expected. Lets see how long the eero 6 lasts!! I am hoping at least three years if not longer.

I bought a mesh system consisting of 1 main unit, and 2 nodes. One of the 2 nodes died, and this was verified over the phone by the Linksys Technical Support Department. On the same day, it processed the replacement order after getting my credit card information for a so-called “Advanced Replacement “ meaning they would send me a replacement first, and then upon receipt of the replacement, I would have to return the defective node or they would charge my credit card $100 for the dead node. In the process of ordering a replacement for me, a representative checked, clearly said that they had had the identical node “in-house”, and that I would not have to wait for someone to search for it, and that they would send it right away! A few days after the replacement request was supposedly “processed”, I got the return label shipping label, with all the terms and conditions... That was thirteen days ago! I have had to contact them multiple times during the thirteen-day period for not getting a tracking number, and having no updates on the new unit going somewhere! I called Linksys again, went through the extensive loops of pressing this and that option, waited in the queue, and listened to the same music multiple times; upon getting a live person on the line, I was asked multiple questions, and put on hold again!! The representative “apologized for the inconvenience that the node had been “out of stock” while I was told thirteen days ago just the opposite!! I asked why I was told so, but then the representative only repeated that it had been out of stock without saying why there was such a contradiction! When she was hard pressed, she told me that it had been “out of stock” (again) and they would reprocess the replacement, and I would get it in “two days”! I asked why nobody extended me the least courtesy to let me know it was “out of stock”? She repeated herself (again without telling me the real issues for the redundant and extreme delay of the replacement)! Ironically, just yesterday, I learned from a technician of my ISP that Linksys is a “No! No!” brand! Cisco was reputable; it bought Linksys, but Linksys is not good at all! Had I known the Customer Service of Linksys could be that bad, I would not have bought the mesh! It is not a mesh for WiFi, but a “mess” of frustration and convoluted bureaucracy! Earlier today, I have read some reviews on Linksys, and learned how bad the its products and its Customer Service are! I WOULD NEVER BUY THIS BRAND AGAIN! Updated: 7/20/2020 I did get the replacement node in exactly 2 days as promised. For this reason, I add one more star to the rating for for a total of two stars; at least that representative did keep the promise, and did not give me only lips service (and let her next coworker handle a mad customer)! Thank you for that to the last representative I had to talk to about the hassle of getting a replacement! Setting up the replacement node to add to the remaining survivors of the set was fairly easy. I did not have to call customer service. Perhaps, the only thing good about the brand is the 3-year warranty on the model I had bought! And if you are willing to go through what I have gone through, and don’t have a second thought about how luckier than I you could be, you can try the brand and its products. If I ever referred anyone to Linksys, I would do so with reservations.

Købte et Velop sæt efter Linksys anbefalinger, og jeg er bestemt ikke blevet skuffet, det dækker 110% sikkert vores 197kvm i 2 plan. Efter jeg har sat det op, som var helt vildt let, har vi ingen udfald haft. Kan klart anbefales

Har lige monteret et Linksys LAPAC2600 Access point, det var super let at sætte op ved hjælp af en gennemskuelig opsætningsside der var browserbaseret. Rækkevidden er super.

Having used Linksys routers for years, I've always had great experiences with them. Easy to set up, stable connections, user friendly interfaces, and everything is nearly automated.