Mansur Gavriel Tracking Order Status

Bought bag. Insurance option selected from third party at check out. The bag is addressed to a parcel locker and doesnt get to me. Mansur Gavriel just say to UPS that I moved (did not) and the bag gets shipped back to them. In the meantime, they initiated my insurance claim (NOT ME - I wanted to wait to see if I could get the bag, hence I opened the case with UPS). The bag arrived back with them today, and they keep the money from purchase.

10 days and 3 follow up emails later, I'm still waiting for someone to respond to me regarding 1 faulty item and a standard return. Such disappointing service for a brand I had always respected.

Bought a bag with 25% discount. Immediately emailed to ask to swap to smaller size. I was advised they would try but may not be possible. In any event I could return via the returns portal. I was misinformed I can’t return as it’s an exceptional sale (why?!) it’s non refundable and I can’t exchange. Didn’t realise this was allowed for online retail? Other retailers offer discount promotions but you can still return if needed. Lack of responses to emails to sort this. No phone number outside of the US. Will not have confidence nor desire to purchase from them again.

Purchased a so called luxury bag online only for that bag to be of poor quality. Upon returning the bag, I was only refunded the product amount and not the taxes. The taxes are non refundable but only written/documented in a hidden section and nowhere across the checkout process Horrible customer experience and even worse quality

I love their products but the email I sent them on 12 Jul on an order has been unanswered for 9 days. Not sure if I’ll ever get a reply 😒 and hate it when companies let you don’t this way.