Moka.ai FR Tracking Order Status

It was a great app before their rebranding. Now, it takes them 1 week to process any deposits after bank clearance. Account managers or support is almost nonexistent, it takes forever to receive your investment docs since they are human-processed, without the docs your money won't be invested, it will just sit there until they want. If your bank has mandatory 2FA, the app will disconnect every day meaning you will have to reconnect multiple times per day. The $3.99 fee is very high for the returns they give you, you will pay more in fees than the interest you will earn, unless you deposit a big amount that will earn $6+ a month. Competitors offer lower fees based on earnings, better support, and more products. Avoid them! Save yourself some headaches.

I have tried using the customer support feature since I signed up a month ago and have heard nothing back. Customer support is non existent. Hire more people if you are backlogged but waiting 4 weeks and counting to get a response when they say it might be one day is absurd.

Moka currently owes me $145.51 for bank fees incurred from unauthorized charges to my bank account that I did not consent to. It is an incredibly serious offence to make unauthorized charges to a bank account. I have received deplorable client service working to resolve this issue which was been a multi-week hassle and tremendous efforts in order to be compensated for the fees in full, access my own funds held with the company and close my account. The customer service I have received has been beyond unprofessional or appropriate for a company and business. I continue to be shocked about how this is being managed with no accountability or responsibility. Furthermore, the company continued to make charges to my bank when I no longer have an account with them. It is beyond unacceptable for a business to operate this way.