NARSCOSMETICS UK Tracking Order Status

I have had a terrible experience with NARS customer services. I bought a foundation (cost of £39) several months ago. When I opened it the consistency of the foundation was watery and it has clearly split and is unusable. Despite contacting NARS and sending them photos of the bottle and the batch number (and also offering to do a zoom call to show the problem with the foundation), they are refusing to refund me because I have not kept the shop receipt from several months ago. This is a good way to lose a customer of 5 years plus - I will never buy their products again. The product is clearly defective and yet they are looking for a way to not replace it. Very shoddy customer service.

Ordered online and goods arrived without any problem. Lovely items. Very pleased.

I bought 2 lipsticks on the 1st November online on their website. Both arrived damaged , I have contacted them twice about this and they have completely ignored me. Zero customer services. I wish I had read the reviews on them, I will never buy from them again.

Wow makes my skin look amazing I love all these products I'm using the sheer glow foundation great coverage last all day lip balm keeps them glossy for hours,volume mascara nice size brush coats my lashes thick without the clumps,blush powder lovely pink glow feels like real luxury for my face,yes I'd recommend this😍

First and last time ordering from Nars, dispatch took 9 days from ordering, no mention of delays at time of ordering. I attempted to get in touch with Nars on various platforms and finally received a standard reply which did not address my question. Actual item is fine once it eventually arrived.