off white Tracking Order Status

Quality is trash. Purchased an off white strap for my Apple Watch and after not even wearing it a week it began to peel away at the clasp. Emailed off white about this and they just directed me to the original retailer, original retailer wanted me to return it for investigating but I was too worried about them not returning it because I’m not able to buy another because they’ve sold out. I love the strap itself but it’s just getting worse and worse peeling away.

Ever since I did my first purchase back in August 2022, my interest in this Designer Brand has surprisingly gone up! From buying the Industrial Belt I wear with most of my outfits to Shoes and Bags, clearly Off-White is my favorite. I love how their website has a good user interface and it's different from other Designer Brand's websites. The photos of their products are always the same as their products face to face, currently, I'm excited about the boots and wallet I recently purchased! Other than that, I just wish they'd open up a store in New Zealand so I won't always have to be careful with the currency exchange and pay extra for it to enter NZ since most of their items I like tend to be reaching $1,000 NZD and more.

Having purchased a pair of Off-white industrial belt sliders, after being worn a handful of times the support band begin to peel away from the sole. I informed off-white directly who weren’t willing to take Blame of the faulty product and only offered for the product to be repaired at a cost. After informing them that I had actually purchased the item from one of their retailers they then proceeded to pass the blame onto them and were willing to take any action for their own product for what’s meant to be a high quality designer brand

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