Oru Kayak Tracking Order Status

The kayak folds up and is great for those looking to save storage space. It seems sturdy but time will tell. I would guess the clips that hold it together would fail long before the body. It only took me 20 minutes to put together my first time and 13 minutes my second time. Its super simple and I wish I could give it 5 stars. Unfortunately the customer service is terrible. They are quick to respond but no help and in fact they make remarks like you are lying. I had two issues with my order. One being a shipping issue and the second being that they forgot to send my accessories. I never got an apology or any information about my missing items. Unfortunately this is what I will be warning everyone about when they ask me about this cool kayak that I just unfolded at the lake.

Ordered but can’t get confirmation on shipment and can’t reach anyone in customer service. Have tried email several times and phone as well. A little worried about how customer service will be once we receive the kayak.

I purchased a Beach LT and I was surprised I received a shipping notification within a week, however nothing was happening with the UPS tracking so I contacted customer service and then I received the kayak in a few days. Unfortunately, it had scratches and scuffs on it and a tear in the seam. When I sent them pictures their response was “it’s just aesthetic and won’t affect the performance of the kayak”. I think they sent me a used kayak that was returned and charged me full price for it. They offered me no compensation and stopped responding to my emails. Shady. For over $1,000 I’m worried about the durability of it. It’s a very convenient concept but on the water it’s pretty slow.

The plastic pieces holding the bulkheads in on my model are weak - a known issue. They've since strengthened it. When mine broke, I wore to the company who were quick to reply that they would be happy to replace the part. After waiting a month-ish, I finally received word that they were waiting on a shipment of parts, which was why it was taking so long. Another month-no word. I emailed them but no response. Another month after that and I've given up on them. Empty promises. The company used to be pretty good but now I wouldn't recommend them to anybody

I have the beach kayak. You definitely can only take it on calmer waters unless you are a little more corageous/experienced then myself. It goes together very easily. By the second time it only took me 14 min. to assemble. Packs away nicely. Rinses down with a hose very nicely. Stows nicely in the trunk. I don't like the openess of the cockpit as more water seems to drip in. I bought a longer paddle and see how it that works out.