Pfaltzgraff Tracking Order Status

Growing up my mom had a Pfaltzgraff collection for every season. When I got married she started building my Winterberry collection and I have been working on completing the set as well. I ordered deeper bowls (the ones that come with the set initially are soooo small) back on December 22, 2023. I figured it would take awhile because I ordered directly before a holiday which didn’t bother me. I reached out today because I still didn’t have the set and customer service was very quick to rectify the issue by giving me a refund, they ran out of stock. When they are back in stock I’ll be purchasing. I can’t wait to build more collections as the years go on. I LOVE this company. It’s become a family thing for us.

I wish I could rate this long beloved company with ZERO stars. What a lousy experience I have had with them. WOW. After 35+ years of being a Pfaltzgraff customer I am so disappointed in my last purchase. I ordered over 150$ of Christmas/ holiday accessories for their Plymouth / Winterberry patterns. The items that were sent to me where such poor quality I wouldn't even rate them as seconds. They were that bad! I contacted customer service and their "NO HASSSEL" return policy doesn't seem to cover shoddy painting, miss coloring and crackled glazing. I can spend MORE money to ship it back at MY cost for a credit. I said why does your site list "No Hassel" returns when there arent refunds and the only return option is pay to ship a heavy box of dishes back at MY cost. I just wanted a refund and a shipping label to return terrible quality items. I bought these items as gifts and would be embarrassed to gift them. I can honestly find better painted and better quality items from the local Dollar Store. Their customer service has been so rude and nasty over this it is unreal. I posted a review on their site and they took it down. NICE way to do business. Lost me as a customer.