Ruffwear Tracking Order Status

Bought a pair of Ruffwear dog boots as my dog has a foot injury. These boots are great, she can still function normally. Bit more pricey than other types I have tried but at least these stay on and she doesn't do 'the funny walk'

Both my Blue Quin Heeler and my friend's Red Sydney Heeler have worn Ruff Wear Web Master harnesses for several years, beginning as soon as they grew into them. We run them with a golf cart on dirt roads and hayfields and woods for 5-10 miles each morning. They are off-leash most of the run. When they are tethered to the golf cart, they love to pull as they trot and gallop. There are at least two places they can access a stream. Back at the horse farm they love to swim in the natural pond. Lately, the harnesses continue to be sound, but the color has faded. Quin wears a blue and Sydney wears the red. Since I am an acrylic artist/painter, I put a layer of acrylic paint in designs so neither dog would be mistaken for a deer and shot at. The acrylic paint is slowly wearing off. A second coat of paint will soon be needed, but the harnesses themselves continue to be sturdy.

I brought the webmaster harness for my rescue dog after she slipped her old harness and we spent 5 long cold hours in a field trying to get her back. This harness is totally escape proof and has given me peace of mind that she's safe on our walks again, something that I can't put a price on. She's still very nervous and we've had incidents where she's been spooked but with his harness I have complete control to keep her safe. It fits my dog well, seems comfy and robust. I'm so thankful that I found this product and recommended to anyone.

Ordered two harnesses from them as I couldn’t find them locally to try anywhere and after carefully trying both on my dog contacted them to send one back. At this stage everything went ok and the return was approved no issue. Paid for the postage to send back and awaited my refund. This is where the problem has hit. Ruffwear have decided to (for no known reason as they have not contacted me) to refund me £14.10 less for the one harness than what I paid. Will not be using their website again and certainly will be avoiding their products in future unless I can find them to try on first. Poor service.

I bought the product from Mountain Dog we bought the lead and harness. The lead has frayed within two weeks. Apparently it’s really robust!!! Also they won’t give us a refund as they are saying the dog has chewed it which is not true. Not happy at all.