RVCA Tracking Order Status

I bought 2 pairs of American cargo pants, in sizes 32 and 29. It took a little while for the pants to get delivered, but they came eventually. They were both good quality but the 29s were too small so I returned them. Returning was very easy and I received my refund in about a week.

I am surpsrised by mostly negative reviews, since I personally had a very positive experience. I had bought some shorts and after wearing them once I noticed a broken seam. I contacted customer service and got a replacement free of charge. Very friendly communication, too.

I made two different orders for the first time, AND THEN checked the reviews. I was horrified and ready for problems. Nevertheless, I received my two separate orders right on time and without any problems. I am delighted. I wanted to voice my opinion here if only to encourage the company to continue to better their customer service and address the many problems that other customers seem to face. I will order again.

Reviews on here are largely regarding bad shipping. I got my order quickly. The clothes are cheap, but they don't fit. I bought a couple small shirts and they're too large. One is even bigger than the other. After a couple washes, it hasn't shrunk. I'd love to share a photo but trustpilot doesn't want us to trust each other apparently.

Purchased items for Christmas presents at the end of November. One of the items didn't fit so wanted to exchange an item for another size only to be told the item was no longer exchangeable on Dec 21st. Further told I was welcome to repurchase the item I wanted to exchange. Terrible customer service. I understand a 30 day return policy, however Christmas time is the busiest shipping time of the year and requires online purchases to be ordered in a manner in which to receive them in time for the holiday. Would never purchase from the company again.