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Because my PC broke down, I (85 years old) had to switch to my MacBookPro. The ladies at the LuminarNEO help desk have been extremely friendly and helpful to me, so that I can now share my edited photos with friends.

It is a real pleasure to work with Skylum Support. You get your answer quick and professional.

J'utilise les produits Skylum depuis des années. Luminar Neo est simple, évolutif et complet. Les modules de traitement IA sont bons, ils permettent de gagner beaucoup de temps et ils respectent l'esprit de la photo d'origine.

After working on another batch of images I was unable to export jpegs. Aurora HDR just hung up and I was forced to closed the Aurora HDR Program. After two days of this, I searched Google, found nothing helpful. Going back to the program I saw a chat button and was delighted on a California Saturday morning there was a LIVE PERSON on the other end of the chat. She sent my need over to tech support and within perhaps five minutes I had an emailed response with three suggestions to fix the problem. Creating a new folder for saving my files fixed my issue. Good to know that after years of owning Aurora, it's my first time using the support chat and am very pleased at the courtesy, speed and efficiency my problem was resolved.

I tried to solve alone my problem. Therefore I used two days. When I ask help at the support team of Skylum, I obtain in one hour a quick and very efficacious solution. It seems me as magic as their software Luminar Neo. So many thanks !