TKEES Tracking Order Status

Like others, I ordered a pair of flip flops in December. At the beginning g of Feb, they told me there were warehouse issues and offered me a discount. Still no sign of my shoes and now, they are not responding to my messages. Not impressed.

Great quality clothing but in last few months they haven’t shipped anything. I had to cancel 2 orders (one in Nov and another in Jan) because after 3+ weeks they hadn’t shipped. Yet they chg card upon order. Makes me think they aren’t financially sound.

placed an order on 11/27/21 and have not received my order as of today 1/4/22. reached out again as was told it would probably not ship until January and emailed TWICE now asking for an update and status and have not received a response. like many others this was a christmas gift and would have appreciated transparency in terms of "IN STOCK" or " PRE-ORDER". Just feel you sold a product you did not have in stock and took the money from my account immediately though you had no product to ship???? I would like an update on my order to gather when this will be shipped.

Updated 1/4/22 I reached out to TKEES again and finally got an update that my black and grey clothing would not be shipped until the end of January. I was offered a partial refund for the extended wait. After my email, they immediately shipped the green items in my order that they had in stock. I appreciate them making efforts to make me whole, and am looking forward to receiving the rest of my items. The ones I did receive are very comfortable and high quality. _____ Having a similar experience to the previous reviewer. Placed a large clothing order 11/17 that I still haven't received as of 12/21. I reached out on 12/1 for a status update, and was told (through a seemingly automated message) the items were pre-order and had an expected ship date of 11/29 - 12/6. There was no warning on the product pages the items were pre-orders, and I have yet to receive any additional updates. For a very expensive purchase, I'm fairly concerned and would just appreciate an update if there are expected delays. Would never order these as gifts knowing the lead time now. To TKEES credit, the items I purchased ended up going on sale for Black Friday (about a week after my purchase). I reached out and requested to cancel my order so I could submit a new one at the discounted prices of ~25% off, which added up to quite a bit. Someone immediately responded and refunded me 25% of my purchase price so I didn't have to cancel/place a new order. I really appreciated that customer service. Still hopeful things will turn around and I can get some information on my items. Was initially very excited to get them.

I'd like to apologise to Tkees for my previous post. I did hear back from them and they are sending my correct size and have let me keep the incorrect size, which I will gift to my niece. I didn't realise the sizing is US, I chose a size 6 which is a US 4. My mistake :(