True Religion Tracking Order Status

Good selection of clothing, however there is no customer service nor seemless market place for their products.

Un tanto decepcionada, creí que la calidad de los boxers iba a ser estupenda pero no fue así. Los jean son excelentes pero ya tengo duda sobre otros productos. Tuve algunos problemas con mi envío y fue muy dificil que me ayudaran.

I liked my True Religion jeans I purchased at a Marshalls discount store, so I thought I'd order more off the True Religion website. Ordering was easy enough, and I always check to see what the return policy is. They had a link to where you could do this from your account once you set on up on a computer etc, and you could access the invoices there to see your purchases too. I decided I wanted to return 2 of the items and when I went online to access my account it says the email (the original one I used to set up my account and order the items) wasn't found! So I thought I'd call customer service. YOU CANT CALL CUSTOMER SERVICE as there is NO PHONE CONTACT for them! I had to TEXT customer service as that was the only option since their online chat wasn't working either. After getting an agent and requesting help, he sent to my phone a return label to print out. I explained I had no way to print it out from my phone, as I had no access to a printer or a computer that had a printer and he explained this was a problem I had to figure out since this is the only way I could do it. I am not that comfortable doing things on my 'smart' phone anyways but I did find help with a friend that had a computer to access y phone via blue tooth to get my label. Once again, another company that makes it easy to order, but leaves you hanging in the customer service department. I have yet to get my refund for my return items so I'll be writing an update soon I hope. I wont be ordering from them again. It took 20 minutes to do this via text BTW and there are no retail stores anywhere near me.

Orders are all over the place they loose orders and when you try and contact customer service there’s only a text option and they’re willingness/capabilities to help are horrible. I’ll never buy online again. Just go to the store and deal with people face to face, online is a hassle for sure.

Amazing website very easy to order. I bought 20 pair of men's jeans and got all my jeans and all the right sizes. True religion is all I love to wear. They are not scammers this is a legit company that makes millions of dollars yearly.