Warby Parker Tracking Order Status

Wow. Great experience. Sherri from the Lehigh Valley Mall in Allentown Pa was so friendly and very helpful. She actually gave me suggestions for what looked best. Never had that experience before. Will be going back and recommending to others

This review is about ordering glasses from their mobile app and their web site. I have no experience with their retail stores. I recently found out that I needed glasses for the first time in my life. Local eye doctor quoted me $500 for basic no-frills glasses. I couldn't afford that so I looked online. Heard some good things about Warby Parker and decided to give them a try. Their app has a virtual try-on feature which is very cool and helped me narrow down my choices, but you should still do the home try-on because you need to know how well the glasses will fit your face and whether they'll be comfortable or not. I greatly appreciate the home try-on service but I was disgusted by how dirty the glasses were. They looked like they had been tried on by a bunch of different customers and Warby Parker never cleaned them before shipping them to me. Very gross, and probably a high risk of spreading disease. I contacted Warby Parker about that but never got a response. I did end up buying glasses from them, and the glasses are great. For $150 I was able to get much nicer glasses than what I would have gotten for $500 at the local eye doc's office.

I ordered in the store, but there is no way to directly contact them. You have to call the corporate number and it takes 10 to 15 minutes for them to answer...and when they do answer you get a rude unprofessional person on the line who is not helpful. It took over two weeks for my glasses to arrive, but when they did arrive the store failed them in inspection. They did not contact me to tell me about the problem. I had to drive to the store to find out because you cant call the store directly. They also could not tell me why ths glasses failed inspection or how long it will take to fix. They said 2 people check them in the lab and then a final check in the store. After I stated my complaints the company did respond quickly and did satisfy my issues.

Just got an eye exam and glasses from their Hingham, MA store. The staff was friendly, professional, and HONEST. First time I haven't felt ripped off in a Eye Store. Great experience.

Warby Parker makes buying glasses online so easy! I used the home try-on, chose six frames and ended up purchasing two pair of glasses with progressive lenses (one regular and one sunglasses). I love them! They look great, feel great and were 50% less than getting them through my optometrist. Warby Parker knows how to streamline processes!