WatchCo.com Tracking Order Status

I am a collector and was not familiar with WatchCo prior to purchasing a Seiko Monster. I got the best price anywhere, and I mean anywhere, and shipping was quick. I also asked two dumb questions because I hadn’t purchased from them before, and both were answered quickly, politely, and accurately. I will absolutely buy from WatchCo again.

Over many weeks I have taken a fair amount of watches for bracelet adjustments to my wrist. Katie has been wonderful and always helpful in this respect. In fact the whole team are courteous, always willing to help, and I am very grateful for all their hard work. Thank you so much. Kevin

Amazing customer service response time. Shipping, items in stock are actually in stock. Shopping is as fast as promised. I would highly recommend WatchCo.com and will be using their online shop again.

*FINAL UPDATE* I will leave it up the the reader if they wish to buy from this company here are the honest facts (I have no reason to mislead anyone) 1: Ultimately I did receive the watch after around a 5-6 week wait. 2: It was not in perfect condition as I have stated. I informed them immediately on 30th Dec but only received a reply to my (dec 30) email on Jan 24 when they offered for me to send it back for a replacement. But given this whole saga I'm not confident that would occur in a timely manner. 5: They have shared one of the full emails below so you can clearly see they say NO INSURANCE. I have been in the online business for 21 years and if I am told that "after 30 days a claim can be made to the courier" that means there is no cover for the item but possibly for the shipping cost only. 6: At no time did WatchCo tell me that THE ACTUAL WATCH was covered for loss in transit (ie: that the customer gets a full refund back for the lost parcel) I clearly did ask this several times in my emails to them but the only response was "after 30 days the courier will allow you to open a claim" 7: I have not received "several emails" that I did not respond to. I have replied to every one & it took 30 dec to Jan 24 for them to offer to replace the Watch. So make up your own minds, I am a watch collector and will not be back. My experience here is what it is and I am sharing this in good faith. I will not be posting here again. *SECOND UPDATE* The reply from WatchCo below is false. I sent an email on the Wednesday, December 30, 2020 10:15 AM informing them the item that finally arrived was damaged (cut or rip marks on the strap) and ONLY received ONE reply today 24th January 2021 to that email. So after 1 month they have replied by email with an offer for me to send the item back & updated their reply below at the same time! Also false is their statement regarding insurance, here is an excerpt from their reply to my email asking about if my (possibly lost in transit) watch was covered by insurance "From: WatchCo.com Sent: Wednesday, December 30, 2020 8:29 AM To: Edward Subject: Re: (watch still not arrived) long delivery time Order #2147-SH confirmed Hi Edward, Yes, that's correct. We don't want to pass off insurance costs off to you the consumer. We never offer insurance as hundreds of customers have complained to us how much the couriers charge for that" It could not be clearer to me that there was no insurance on this! I am just thankful it finally turned up albeit in an imperfect state MY ORIGINAL REVIEW: My Watch finally arrived after over a month even though I paid $49US ($70AUD) for "fast" shipping. Notwithstanding this they just informed me during our 11th email exchange that "there is no insurance". This is the first online store I have dealt with that will not cover a lost (or I assume damaged) parcel. At no time was insurance offered. On opening the parcel the Strap on my Watch has some damage too. Otherwise communication was good with replies to every email but without insurance buyers must consider this when ordering from them. *FIRST UPDATE* In response to WatchCo.com reply below. I have not received 1 single email/reply (as you allude to below) after last my email sent to you (informing of the damaged strap) on Tuesday, December 29, 2020 8:15pm It's easy for you to post this reply making out like you are offering to help but that is not the case but you outright stated to me in emails that you did not offer insurance & I was NOT told that you offer a full refund for lost parcels until now which you have just put in the below reply to look good here (I have every copy of every email). I will keep the Watch because honestly it's just not worth my time to take it further but I am disappointed the Watch strap has cut marks.

Good service- I had to change out an item before shipping and they were very attentive. I think older bad reviews may have been before a customer service upgrade? Only a good experience with this company so far.